OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20201104103319.000000-360
Processor: Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz, Intel64 Family 6 Model 142 Stepping 11, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) UHD Graphics 620, 1024 MB
Hard Drives: C: 117 GB (23 GB Free);
Motherboard: LENOVO LNVNB161216, ver SDK0J40700 WIN, s/n MP1M63LT
System: LENOVO, ver LENOVO - 1, s/n MP1M63LT

According to your log, you have THIS Lenovo IdeaPad S340-15IWL Type 81N8 Model 00H3US Laptop
It was purchased in September 2019 and came with Windows 10 Home 64-bit.

Its built-in camera/webcam appears to be a Realtek SunPlus model.
THIS is the driver software for it at that laptop's support site which was released in December 2019.
Download and save and then install it, then see if it helps with your issue.

If it doesn't, the only thing that I can recommend is to purchase and install an external USB webcam.
There are several brands, but a Logitech model is what I recommend.

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I completed the install and unfortunately it did not fix the issue, but I really appreciate your help!

 

Hello!

Can you confirm what you meant by "not working"?

Can you go to the Camera App and confirm if it works there? To get to the app, simply type Camera in the search bar.

Also what program/browser are you using for this exam?

 

Hello,

Thank you for responding! I have attached a screen shot of what it looks like when I open the Camera App.

Hopefully this helps!

The program is called Proctorio, and it is an extension in my Google Chrome Browser.

 

I just attempted to open the camera app again and actually got an error code this time!

 

That message could be due to the drivers. Try the drivers that Frank as linked in his post and see if that helps.

 

I did and unfortunately it did not work

 

OK, let's try this:

• Click Windows key + I to open Settings app.
• Select App and find Camera on it.
• Click Advanced options link.
• Press Reset button and confirm

 

I have completed that, as well as terminated, uninstalled and reinstalled, updated and rolled back drivers, ran SRF/scannow (sp?) and no matter what I try I can't figure it out 😭

 

OK at this point it may be a hardware issue. Do you know someone that may have an external USB camera for you to temporarily use?

 

I don't, but I'm looking into buying one if I can find one where I live!

 

A cheap one should cost about $25. If you have amazon prime, you may be able to get it same day