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Surface pro stuck in reboot loop

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1.1K views 2 replies 2 participants last post by  PeterOz  
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#1 ·
Hi. In trying to fix an issue with my surface keyboard not working I updated the driver and restarted my pc. However now it’s stuck in a reboot loop with the error message kmode exception not handled.
I can’t access the keyboard to enable safe mode and force shutdown doesn’t do anything either
 
#2 ·
Step 1. Insert Windows 11 installation disk or USB to your PC.

Step 2. Restart your computer PC and boot from the disk or USB.

Step 3. After the Windows Install now screen appears, click "Repair your computer".

repair your computer


Step 4. Go to "Choose an option screen", click the "Troubleshoot" option. Then, go to the Advanced options windows.

Step 5. Choose "Startup Repair". After doing so, Windows Startup Repair will start diagnosing your PC. When the process completes, the Windows 11 startup issue might be fixed.

From here https://www.easeus.com/data-recovery/repair-windows-11.html#1
 
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