[pmc3944]

Thanks for the prompt response! I pay for Gig, right now I am getting:
DL: 122.3
UL: 21.9
Latency: 45ms

I have purchased a AC1900 Netgear Nighthawk adapter if thats what I need to get the full potentional, but if there is something I can tweak with what I already have, I would rather do that

 

[pmc3944]

Thanks Frank. Yes, that chart is correct. My package is the the Gigabit / $84.99. I went ahead and installed the Nighthawk and my speed showing in Network Properties is now 1.3Gbps, and my xfinity speed test shows 133.3Mbps, so still not much of a change even with the new adapter.

 

[pmc3944]

Yeah, I tried multiple speed tests ans even download a programs cause sometime browsers are the problem. Hopefully someone can help me with changing settings

 

[pmc3944]

Thanks! Actually thats not what I have, my gateway is a Technicolor CGM4140COM. My on board wifi is a Realtek 8821CE. I have purchased a AC1900 Netgear Nighthawk adapter , just in case I need to update my wifi adapter to get the desired speed. I am connected 5Ghz as well, but I am not getting anywhere close to the speed im paying for, so thats why I need help to see if there are additional settings I need to change.

 

[pmc3944]

I have only been able to find the links below.

https://fccid.io/pdf.php?id=3423783
https://www.xfinity.com/support/articles/broadband-gateways-userguides
https://www.manualslib.com/manual/1321801/Technicolor-Cgm4140com.html#manual

 

[pmc3944]

Thanks so much for the time and assistance!! I am logged into the router. Not sure if the screen cap below gives you the info you need, if not please let me know

Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 3c:b7:4b:80:37:16
Signal : 100%
Radio type : 802.11ac
Channel : 44
Basic rates (Mbps) : 6
Other rates (Mbps) : 9 12 18 24 36 48 54

 

[pmc3944]

This info is helpful and it shows it's not adjusted strictly likely resulting in lower link speeds.

Note that if there are other devices in your house that are not AC capable these modifications may disconnect them for network, adjust these setting temporarily just to see if there is difference:

1. Mode: 802.11AC (if strict option available, could also be 802.11 ac/n)
2. Channel Bandwidth: 20/40/80/160

Save settings, reboot router

Next step:
1. Open device manager
2. locate your WI-FI adapter
3. right click it, select properties
4. look under "advanced" tab (or "Driver" tab)
5.take a look at what bands does adapter operate (set to AC explicitly - OR - n/ac explicitly)
6. what other options are there, take screenshots of all options.

Thanks! I cant seem to edit these settings. It notes that the settings are being managed automatically and the option to change to manual is greyed out

 

[pmc3944]

The app has the same access. I checked out some for the xfinity forums and it looks like they lock these down. I should have just bought my own.

 

[pmc3944]

https://www.xfinity.com/support/articles/view-change-wifi-password

Right, im in as admin, still dont have the access. Found a forum link thats from earlier this year where they talk about it being locked down. I would think there would be a back door to it,

https://forums.xfinity.com/t5/Your-...our-Home-Network/Change-5Ghz-Channel-from-automatic-to-manual-mode/td-p/3295337

 

[pmc3944]

I don't know if you get this router from ISP or you bought it your self, in both cases it's worthless piece of hardware.

If you bought it your self you have all rights to get replacements, otherwise you should read your ISP agreement between you and ISP and demand operational router if agreement permits.

I'm not 100% sure these changes will give you better speeds, so don't just go a buy another one blindly, good routers can be expensive, and at a minimum you should research gateways, their options and capabilities for what you need first.

Totally understand, yes its from the ISP. Historically I havent used ISP equipment, but I did this time, and regret it for sure. Looks like some models still allow changes and some dont. Ill wait again for Comcast, thhis has been going on for 3 weeks now, so I was really hoping to beat them at their own game. I really apprecaite you taking the time to help out! If I end up getting access I will try what you said and let you know. Thanks again!

 

[pmc3944]

This has to be a comcast issue, reset the router to factor settings.....for a short time I was getting 500 down, now its back to as low as 25 and maybe up to 200 from time to time

 

[pmc3944]

Comcast / Xfinity is my ISP. Sorry I missed the driver question. Below are the drivers. I provided both Realtek being the onboard wifi connection and the Netgear being the adapter I purchased (thinking I might have needed to have an updated adapter to get both speeds, however I am getting apx the same speeds on both)

 

[pmc3944]

Ok, here are the different options. I am currently getting 36.1 with Netgear and 20.4 with Realtek (the integrated card)

 

[pmc3944]

Thanks. This made no change, except for that when Qos is disabled it brings like speed down 266

 

[pmc3944]

Agreed, even LAN doesnt get exactly 500. The ISP tech was supposed to be here this morning, they somehow managed to screw that up, now supposed to be here this afternoon. This was been at least 3 weeks of this issue....probably been longer and I just started looking into it one day