The error message “The exception unknown software exception (0xe0000008)” usually points to issues with system memory, corrupted files, or conflicting software. This error can cause applications like Chrome, Discord, or Teams to crash, leading to unexpected freezes or black screens. It’s often a sign that something in your system is trying to access memory it shouldn’t, or a program is interfering with another process.

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mkdsk:

We know nothing about your PC's description and its hardware, so that may be another reason why it runs slow.

 

How do I send it all to you here?

 

Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe)

 

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19045, Installed 20221126195405.000000-300
Processor: AMD Ryzen 7 5700G with Radeon Graphics, AMD64 Family 25 Model 80 Stepping 0, CPU Count: 16
Total Physical RAM: 16 GB
Graphics Card: AMD Radeon(TM) Graphics, 512 MB
Hard Drives: C: 237 GB (16 GB Free); D: 931 GB (920 GB Free); G: 5589 GB (1048 GB Free);
Motherboard: LENOVO 3743, ver SDK0J40709 WIN 3259728720544
System: LENOVO, ver LENOVO - 1330, s/n MJ0HG1TE
Antivirus: Security Suite by F-Secure, Enabled and Updated

 

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19045, Installed 20221126195405.000000-300
Processor: AMD Ryzen 7 5700G with Radeon Graphics, AMD64 Family 25 Model 80 Stepping 0, CPU Count: 16
Total Physical RAM: 16 GB
Graphics Card: AMD Radeon(TM) Graphics, 512 MB
Hard Drives: C: 237 GB (16 GB Free); D: 931 GB (920 GB Free); G: 5589 GB (1048 GB Free);
Motherboard: LENOVO 3743, ver SDK0J40709 WIN 3259728720544
System: LENOVO, ver LENOVO - 1330, s/n MJ0HG1TE
Antivirus: Security Suite by F-Secure, Enabled and Updated

The C: drive in your Lenovo computer is about 94% full, so you should do some de-cluttering so it can reclaim some free space.

You should get rid of the F-Secure security suite and stick with Windows 10 built-in antivirus app.

Load the Task Manager window, then select the "Startup" tab.
How many entries there should a status of "Enabled"?

 

Background processors 110. Apps 4

 

You did not follow my instructions.
What you provided is in the Processes tab.
What I want is in the Startup tab.

 

How do I de-cluttering to reclaim some free space?

 

Remove unneeded data. Uninstall unnecessary programs/apps. Delete temp files.

 

mkdsk,

Do you still need assistance?

 

mkdsk,

Do you still need assistance?

Yes

 

if you have edge try that, if not having a similar issue, it's chrome (see below)
If edge & chrome
do following

1> restart
2> check windows updates
3> Check your disk space, clear disk space if more than 50% used up (various tools in windows, such as r click properties then disk cleanup)

any other apps not working or is it just browser and if just chrome, IF just chrome see below


if it's just chrome,

• Restart
• Clear cache & Cookies
• uninstall and reinstall

---------------------------

from experience on my own machines and on the "desk" its a corrupt Chrome, uninstall and re-install usually fixes it

 

So can anyone give me step by step instructions on how to do any of this?

 

Can you please answer to the question Flavelee asked you above?

 

 

 

In your image in post #21, I see 7 entries which are "Enabled".
They can all be changed to "Disabled".

In your image in post #22, the "Status" column cannot be seen, so I do not know which entries are "Enabled".
The Windows Security entry at the very bottom is the only one that needs to remain "Enabled".

After you make the necessary changes from "Enabled to Disabled", restart/reboot your computer.

 

In addition to what flavalee said, let also Windows Security notification enabled, along with Windows Security entry. Disable everything else.