Hi Jimmyyap, What Windows operating system are you using? It sounds like it may possibly be a compatibility issue. Some older phones are not compatible with newer operating systems.

There are two types of USB cables.
1. USB 2.0
2. USB 3.0

To find out what type of USB your computer can hold please follow the instructions below.
1. Right Click start.

2. Type control panel in the search bar.

3. Select System and security.

4. Select System.

5. Select Device Manager.

6. From there, Expand the Universal Serial bus controllers that are located at the bottom.

7. After expanding Universal serial bus controllers you will be able to view the type of USB that is compatible with your computer. As you can notice mine is compatible with USB 3.0 devices as displayed in the image below.

By following the steps above should help you determine whether or not your operating system is compatible with your phone. It could be that your older phone might require a computer that accepts USB 2.0 devices.

I hope this helps. Please do not hesitate to contact me about any troubleshooting issues or assistance with virus removal. I am more than happy to help. Computer troubleshooting and virus removal is my passion. I recently graduated from SNHU (Southern New Hampshire University) with a B.A level a computer tech support, IT, and cybersecurity professional and will soon receive my degree in February! I am confident in what I do!

 

Please do not hesitate to contact me about any troubleshooting issues or assistance with virus removal. I am more than happy to help. Computer troubleshooting and virus removal is my passion.

First, welcome to Tech Support Guy. However, I must point out that we don't allow regular members to handle malware removal other than adware/popups nuisances where we permit running a few tools that are available to everyone. We have trained Malware Specialists for more serious infections and they are the only members who are permitted to handle such issues. Also, you say to contact you but all assistance is to be done on the boards and not by private communications. This is all stipulated on the site rules page.

 

Hello thanks for your reply.

Its usb.3.0 like your image.

My phone has no issue previously. It just suddenly can't be detected at all, doesn't appear in device manager either.

I have 3 cables. 1 is faulty but it has a small chance to make it work after adjusting many many mannyyyy times.

The other 2 only will charge my phone but it works well with other computer, allowing file transfer.

There is a small possibility this 2 cables might be USB 2.0 cable.

 

Hello thanks for your reply.

Its usb.3.0 like your image.

My phone has no issue previously. It just suddenly can't be detected at all, doesn't appear in device manager either.

I have 3 cables. 1 is faulty but it has a small chance to make it work after adjusting many many mannyyyy times.

The other 2 only will charge my phone but it works well with other computer, allowing file transfer.

There is a small possibility this 2 cables might be USB 2.0 cable.

If wiggling or adjusting the cable on the laptop works some times, then the problem is with the USB port on the laptop.

 

Hi Jimmyyap, It could just be a faulty USB cable. That's my educated guess.

 

Hello guys.

Cable is not the problem.

Ive tried 5 different cables. I tried in 7 different desktop. 5 of them doesn't work nor detect regardless.

Then other 2 will detect regardless how I plug in, regardless which port.

 

Hi Jimmyyap, Have you tried using a USB 3.0 cable? Please check to ensure your using a USB 3.0 instead of a USB 2.0 and see if that works. It is possible that the cable might be a 2.0 and the rest may be 3.0.

Have you tried a brand new cable versus an old one?

It is possible that you may need to upgrade the drivers for the USB or rollback. If you would like to try this just follow my instructions above and double click USB 3.0 and select Update. If that doesn't work you can try rolling back the driver.

 

Hello I will try your link when I get back tonight

The cables some 2.0 some 3.0 but all would work on my brother and colleague desktop regardless the port

It just doesn't work on mine and many others which makes it very frustrating xD

 

Tina,

I'll start a Personal Conversation with you so we can continue this discussion privately.

 

Thank you for responding cookigal

 

 

hi guys, above all methods doesn't work.

i bought a card reader and insert the nano memory card as a workaround.

my desktop doesn't detect the memory card, but just the card reader only. It cannot access any drives in it.

however, if i plug to another com, it's working fine.

i' think there's some setting issues after windows update that causes these problem, any advice would be great

 

Since you started another thread in the Windows 10 forum I'm closing this one.