Before I invest in a cheap CD Drive for a reinstallation, has anyone any suggestions

I have two.
1) Roll back with system restore to a date that they worked.
2) Reinstall win 10 drivers HP PSC 1410 All-in-One Printer Setup | HP® Support

 

Thanks Peter.
1) Relatively new Laptop. System Restore had not been activated so no roll back available.
2) The HP link should provide appropriate driver downloads. However, the compilation routine simply runs and runs without displaying any list of drivers (20 mins and no result). Hence my suspicion that HP no longer support the PSC 1410.

 

I went to Peter's link and selected Windows from a popup box then I was able to choose between drivers for Windows 11, 10 (32 and 64 bit), 8.1 (32 and 64 bit), 7 (32 and 64 bit), Vista (32 and 64 bit) and XP - 32 bit. So HP certainly does support your device.

What do you see under detected operating system? (mine shows the 64 bit Win 7 I'm currently using).
I clicked Choose a different OS. I then clicked on Windows to get a choice and the popup box.

 

Hi plodr.
The HP website shows my operating system as being Windows 10 (64 bit) - which is correct. If I ask to see available software then I get the "HP is compiling results . . . ." message and the cycling 4 squares just keep on cycling. If I choose a different OS then I have the option of choosing between Windows 11, Windows 10 (32 bit and 64 bit), Windows 8.1 (32 bit and 64 bit), Windows 8 (32 and 64 bit), Windows 7 (32 and 64bit), Windows Vista (32 and 64 bit) Windows XP (32 and 64 bit) and Windows 2000. I have not tried selecting any of these as Windows 10 (64 bit) is correct. . . . . and HP is still compiling results (more than 20 mins now).
I am going offline for a few days now so please accept my apologies for any delay in replying to future posts.

 

I believe the HP PSC 1410 all-in-one printer is 16 - 17 years old, so I doubt it has a software driver package for Windows 10.

Windows 10 may have a built-in generic driver for it, and if it does, the printer will have limited functionability.

 

Try vuescan VueScan Scanner Software for macOS, Windows 10, and Linux (hamrick.com)
might be easier than reloading from a cd.

 

Yesterday, I was able to see a page for drivers. Today I can't and I eventually arrived here

I am using an HP printer from 2003 and our four Windows 7 computers can print to it. I like it because it is just a printer. I don't need every device in the house to print, copy and scan.

 

Hi Flavallee
The second PSC 1410 works fine with Win 10 on another laptop. Both PSC 1410s scanned perfectly on both Win 10 laptops previously but neither will scan now (correction - I can get one to scan using Windows Paint).
Peter
I tried using VueScan but it cannot "see" the printer.
Plodr
Thanks for the confirmation that HP no longer support the PSC 1410. Shame, it was a good little printer that just printed and scanned without fuss and no need for internet connections and instant ink. I would have stuck with my old Windows 7 laptop but the screen appears to have died on that.

On the basis that it never rains but it pours, I am now getting a boot failed message every time I start this Windows 10 laptop. If you are interested, I get:
EFI PXE 0 for IPv4 (D4-93-90-11-51-35) boot failed
followed by:
EFI PXE 0 for IPv6 (D4-93-90-11-51-35) boot failed

The laptop then starts OK but with a prompt to "Finish Setting Up" - which I ignore.

Any idea what that is all about?
Cheers. Bobc

 

Hi Flavallee
The second PSC 1410 works fine with Win 10 on another laptop. Both PSC 1410s scanned perfectly on both Win 10 laptops previously but neither will scan now (correction - I can get one to scan using Windows Paint).
Peter
I tried using VueScan but it cannot "see" the printer.
Plodr
Thanks for the confirmation that HP no longer support the PSC 1410. Shame, it was a good little printer that just printed and scanned without fuss and no need for internet connections and instant ink. I would have stuck with my old Windows 7 laptop but the screen appears to have died on that.

On the basis that it never rains but it pours, I am now getting a boot failed message every time I start this Windows 10 laptop. If you are interested, I get:
EFI PXE 0 for IPv4 (D4-93-90-11-51-35) boot failed
followed by:
EFI PXE 0 for IPv6 (D4-93-90-11-51-35) boot failed

The laptop then starts OK but with a prompt to "Finish Setting Up" - which I ignore.

Any idea what that is all about?
Cheers. Bobc

Vuescan will only provide scanning. It does support the HP PSC 1410. However, Vuescan requires the HP driver for it to work.

 

It is trying to PXE(pixe) boot.
Which means either the lan is set to first boot in bios or the hard drive is having problems

 

or the hard drive is having problems

That is the most likely scenario. Check physical connections, if possible. See if the drive shows up in your BIOS.

 

When you get the laptop running you could try this. https://hp-psc-1410-all-in-one-printer-drivers.en.softonic.com/

 

That link eventually links back to the HP website (which has no drivers for the PSC 1410).

I have tried reinstalling from CD but the installation software does not recognise Windows 10 and will not install under compatibility settings for earlier versions of Windows.

HP Print and Scan Doctor reckons that the device manager for the scanner is missing or corrupted. I cannot find a reference on the c: drive for the HP scanner. or the Printer, although The Printer's print function checks out OK with HPPSD and is recognised by the laptop. I have the Scanner drivers on the CD but don't know how to get them properly installed on the laptop (assuming that is a part of the problem).

 

Go to control panel>Devices and Printers>Add printer
Install the printer again. Point to the cd for drivers.
You do not need to uninstall the current printer.
It will just setup a copy.

 

Hi Peter.
It gets worse!
I have two printers available from the Control Panel. 1. HP PSC 1410 series and 2. HP PSC 1410 series (Copy 1)
The Laptop cannot "see" HP PSC 1410 series for either printing or scanning.
The Laptop can "see" PSC 1410 series (Copy 1) and send print to it but cannot scan from it as HPPSD indicates that that there is a device manager error.
If I try to "add a printer" then the Laptop cannot detect any connected printers and I can not find any way of telling it where to succesfully look.
Windows 10 has just "forced" an update and now I cannot communicate with either HP PSC 1410 series or HP PSC 1410 series (Copy 1) and Control Panel shows a USB error. So now no print or scan.
I have switched USB ports, restarted the Laptop several times, turned off/on the printer, etc. All to no avail. I can find no way of pointing anything at the CD to obtain the relevant drivers.

!!!!

 

I don't know how safe this site is but you might check it out.

Download HP PSC 1410 driver & software

https://www.freeprintersupport.com/hp-psc-1410-driver-download-all-in-one-printer/

 

Right click on Start
Left click on device manager
Left click on arrow next to Print Queue
Right click on the printer
Left click on properties
Left click on General tab
What does device status show.
left click on Events tab
Take a screen shot.

To take a screenshot press the windows key and the print screen key together.
This will put a pic in Pictures>Printscreen.
Attach in a reply

 

Selecting "Update Driver" gets no result - nor does searching the CD ROM.

 

Lets see if we can get it to talk to your printer as a generic printer.
DO THIS VIA CONTOL PANEL

Plug the printer in and turn on.

In the search box next to the start button

Type in control panel press enter

If control panel is in Category mode

Click on View devices and printers – Under Hardware and Sound

Click on add printer

Click on the printer I want isn't listed

Click on add a local printer

Click on Next
Click on use an existing port and change to usb

On install Printer Driver Click on Generic in left hand column.
Click on Generic/text only
Click on next

Finish the wizard and see if it prints - print a test page.

We will look for the hp driver later.
First step is to see if we can get communication to a printer

 

Hi Peter.
Sent text to the printer, but get a print error. See pic. But the printer now thinks it is a series 1400 and not a series 1410.

 

Not a thing wrong with a 1410 reported as a 1400 series printer. Anything that starts with 14xx will work with that driver.

Our HP 2655 printer shows as a 2600 series printer and we can print to it from several Windows computers, a Chromebook, an android phone and 2 android tablets.

 

​

1) Hold down the Windows Key and press R to bring up the Run dialog.

2) Type services.msc then press Enter.

3) Find the Print Spooler service in the list. Right-click it, then select Stop.

4) Minimize the Services window. Hold down the Windows Key and press R to bring up the Run dialog.

5) Type or copy and paste: %systemroot%\System32\spool\printers\ then press Enter

6) Click on 1 file then select all of the files by holding CTRL and pressing A

7) Press the Delete key to delete all of the files.

8) Go back to the Services window right-click Print Spooler then select Start.

Try a test page from the generic printer again.

 

Plodr - thanks for that.

Peter - before I do anything else - when I started the laptop this morning, it appeared to recognise that there was a printer attached and set up an "HP PSC 1400 series (Copy 3)" printer - see pic.

I ran HPPSD on this and it sent print to the printer but the scan check fails as before - see pic.

Should I now follow your previous advice? - on which printer?

 

The pic above shows a document in queue for printer Copy 1
The Instructions in post#23 are not for any printer.
It will clear all documents that are stuck.

Try this first on Copy 1

Clear Print Queue

Method 1​

1) Look for a printer icon in the bottom right hand corner near the clock. You may have to press the UP arrow

2) Double click on the icon. Do you see a document stuck in the queue?

If yes Click on printer > Cancel all documents. Also make sure there is not a tick
next to use printer offline.

Forget using this for testing purposes

I ran HPPSD

Then on the screen you posted in #24 click on the copy 1 printer
Click on Manage
Click on Print a test page.
Does it print?
If not
Click on Generic printer
Click on manage
Click on Print a test page
Does it print?

If copy 1 prints
Click on start
Type in Scan
Click on Windows Fax and Scan
Click on new scan
Does it scan?

I hope the above is clear. If not remember my rule 2
If in doubt do nothing

 

Hi Peter.
All at #23 accomplished.
All at #25 accomplished: Results.
Generic Test Only - no print
HP PSC 1400 Series (Offline) - no print (no surprise)

HP PSC 1400 Series (Copy 1) - no print
HP PSC 1400 Series (Copy 3) - sends print to printer. No scan.

 

HP PSC 1400 Series (Copy 3) - sends print to printer. No scan.

Was that using windows Fax & Scan program?

 

If it did not scan with Windows fax and scan
Can you show the folders on the CD - Screenshot

 

Was that using windows Fax & Scan program?

No - but Windows fax and scan does not work either - can't see the scanner.

CD files as per pics.:

 

Lets try this.
Put the cd in
go to control panel
Services and printers
Right click on the Generic Printer
Left click on Printer properties
Click on the Advanced Tab
Click on New Driver
Click on Next
Click on Have Disk
Point to the Driver Folder on the wizard
Does it install as a scanner Now
After the wizard has finished
Right click on the printer
Do you have the option to scan

 

Also in post# 7 I suggested you use Vuescan. Did you try that?
They have a free copy of the program.

HP PSC 1410 Scanner Driver and Software | VueScan

Want to keep using your HP PSC 1410 on macOS Sonoma, Windows 10, and more? VueScan has a built in HP Scanner Driver - so it works even without a driver.

www.hamrick.com

 

You can try VueScan for free but there are watermarks in the scan. To remove those you have to buy it. BTW, I use VueScan with a couple old scanners over 20 years old.

 

Hi Peter.
No "Advanced Tab" available via that route (see pic)

Re "Vuescan" - yes, tried it and it could not see the scanner (see #9)