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HP Image Zone

1.3K views 1 reply 2 participants last post by  Noyb  
#1 ·
When I scan a document or picture with the HP director, it opens the HP Image Zone.
At this point it sends the error message:

"Runtime error! Program:C\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
This application has requested the runtime to terminate in an unusual way. Please contact the application's support team for more information"

I don't know where to go from here. Can you help me or point in the the direction of who can.

Thank you
Bev
 
#2 ·
Welcome to the TSG forum.
See if you can run the scanner by ...
All Programs >> Accessories >> Scanner and Camera Wizard.

It might help if we knew the make n model of your computer and scanner.
I'm assuming you have Windows XP.
 
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