Device ROOT\MEDIA\0000 requires further installation.

Estreyas · Jun 1, 2017

Hi there,

I have the above error in relation to my webcam (which wont work at all, its intergrated) and ive tried googling the answers and they havent worked. I really dont know what else to try...please help

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Pentium(R) CPU 3825U @ 1.90GHz, Intel64 Family 6 Model 61 Stepping 4
Processor Count: 4
RAM: 8107 Mb
Graphics Card: Intel(R) HD Graphics, 1024 Mb
Hard Drives: C: 1846 GB (1754 GB Free); D: 15 GB (1 GB Free);
Motherboard: HP, 80C1
Antivirus: Windows Defender, Disabled

flavallee · Jun 1, 2017

What's the model name and model number of your HP laptop?
What's the exact serial number and product number on it?

Once your HP laptop is correctly identified, we can better help you.

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Estreyas · Jun 2, 2017

Hi there, it is an HP Notebook,
Version 10.0.15063 Build 15063
System SKU N7J58EA#ABU
Serial : CND53458WL
Model 15-ac123na

Let me know if you need anything else

flavallee · Jun 2, 2017

it is an HP Notebook,
Version 10.0.15063 Build 15063
System SKU N7J58EA#ABU
Serial : CND53458WL
Model 15-ac123na

You have a HP Notebook - 15-ac123na which came with Windows 10 Home 64-bit.

Yours appears to have since been updated to "Creator Update" Version 1703 Build 15063.

This is the listed webcam software for Windows 10 64-bit.

This is the Windows 10 troubleshooting section for the webcam.
Webcam is not working (Windows 10)

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Estreyas · Jun 2, 2017

Hi i installed that driver and re-started laptop and now have this message

https://forums.techguy.org/attachme...upload_2017-6-2_21-14-17-png.257424/?temp_hash=038bf9febf71081d6197277e79e2576e

Device ROOT\MEDIA\0000 requires further installation.

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