Firstly i do not recommend using Norton it is a bit or a resource hog and does not have a very good detection rate, if you wish to change i would recommend ZoneAlarm (Firewall) and AVG Free (antivirus)
ZoneAlarm free (Firewall)
http://www.zonealarm.com/store/content/catalog/products/sku_list_za.jsp?dc=56pus&ctry=GB&lang=en
AVG Free
http://free.grisoft.com/
Ok not sure if this will help will all your problems but you may need to first clear all your temp files and cookies, use ATF Cleaner
ATF Cleaner
http://www.majorgeeks.com/ATF_Cleaner_d4949.html
Select all the boxes and press clean..
restart the comp and try installing windows media player again.
Some advanced stuff now
goto START >> RUN >> Type :- Msconfig ~ press enter
under the startup tab look for anything like Sireman.exe if you find it, disable it, also disable windows messenger by removing the Tick or Check in the box, press apply/Ok and restart.
you could possibly have some registry issues, and if you want to clean the registry i would recommend using RegScrubXp (some people do not recommend the use of such software but i do, its a personal prefernce)
http://www.sofotex.com/RegScrubXP-download_L7528.html
1) press "let RegScrub find problem"
2) Select all problems
3) Fix all problems
let us know if any of the above worked otherwise myself and others will try helping.