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Zoom: PowerPoint audio not audible to other participants

606 Views 11 Replies 2 Participants Last post by  Couriant
Hi everyone, I have to do a PowerPoint presentation which contains some videos, but while trying it today with a friend of mine it was told me he didn't hear anything from them. I activated both "share audio" and "optimize for videoclips", but without any results. What else can I try to fix this issue?
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Hello! Can you confirm what versions of Zoom and Office (PowerPoint) are you using, and are you on a Windows machine or Mac?

I had different issues with Zoom and PowerPoint on a Mac, but it was due to the versions.
Hello! Can you confirm what versions of Zoom and Office (PowerPoint) are you using, and are you on a Windows machine or Mac?

I had different issues with Zoom and PowerPoint on a Mac, but it was due to the versions.
Hi, I'm using Zoom on Windows 10.
What version of Zoom and Office are you using?
What version of Zoom and Office are you using?
Sorry I misunderstood.

Zoom version 5.6.6 (961)
Office 365 version 18.2104.12721.0
OK, that version of Office was unknown to me so I had to look it up. It looks like an App that mimicks the online hub. Does it open the PowerPoint installed on your computer?

What version number of PowerPoint do you have?
OK, that version of Office was unknown to me so I had to look it up. It looks like an App that mimicks the online hub. Does it open the PowerPoint installed on your computer?

What version number of PowerPoint do you have?
Yes, it collects the Office programs installed in my computer.
PowerPoint version is 2105 (build 14026.20246)
OK, MS has an update today for Office365, and Zoom is one build version out so I don't think this should be an issue.

Do you have any issues with sharing video/audio with other apps? Like VLC.
OK, MS has an update today for Office365, and Zoom is one build version out so I don't think this should be an issue.

Do you have any issues with sharing video/audio with other apps? Like VLC.
Honestly I didn't try other video/audio sharing apps on Zoom yet, and I can't try them until tomorrow. I can only say that the videos in the PP presentation were videos saved in my HD rather than linked from YouTube or other websites.
OK. Let's see if the issue is across other apps. If it is, then we would start looking at Zoom.
OK. Let's see if the issue is across other apps. If it is, then we would start looking at Zoom.
I confirm that the other participant didn't hear anything even from YouTube and VLC.
OK, it may be that you don't have the correct settings at this point. To confirm, you did choose the settings outlined here for the Share Audio, especially the last step? I assume the participant/s can hear you normally without issue?
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