This problem may occur if the Officeav.dll file is corrupted or outdated. The Officeav.dll file is the Norton AntiVirus Office plug-in.
To resolve this problem, rename the Officeav.dll file. To do this, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. Click Start, click Search, and then click All files and folders.
2. In the All or part of the file name box, type officeav.dll.
3. In the Look in box, click Local Hard Drives.
4. Click Search. When the search result is displayed in the right pane, note the path of the Officeav.dll file.
5. Locate the Officeav.dll file, right-click officeav.dll, and then click Rename.
6. Type officeav.old, and then press ENTER.
7. Restart your computer.

Source: http://support.microsoft.com/kb/891986

I hope this helps!

Brett M,
Windows Outreach Team

 

thanks brett but I don't run norton on my pc, so i was unable to find a "officeav.dll" file

 

When you get this message, "Minimize" your programs and see if there is a dialog box waiting for a entry.

 

There are two dialogue boxes,

one says the "You cannot close Microsoft Office Word because a dialog box is open. Click OK, switch to Word, and then close the dialog box."

the 2nd says "Word has encountered a problem."

I don't have any word processes running and I don't run Norton so I am perplexed.

 

Now we know why you can not exit Word. To do that, when you get this message, minimize Word as you have and close the dialog box(s). Then restore Word and close it.

I have gotten these messages because I have clicked a file one time to many times. Watch and remember how you entered Word. If this happens when you have clicked a file in Windows Explorer, vs. selecting a file from the Open listing, then you may have the same issue I am have, a heavy fast finger on the mouse.