[swa2b41]

Help, I am at a friends and their computer is running win98 and is very slow, I am talking slow! There is a yellow exclamation mark in the system folder by advanced power managment support. Could that be slowing it down? they are using less than 1/2 their hard drive and 70% of the memory is available. And the outlook express will not complete the checking of their mail they have the pennicilion virus protection could that be the problem with the e-mail? The slowness is the biggest problem. Thanks for your time.

Swa...

 

[Triple6]

What are his computer specs? The Power Managment isn't a big problem and is common with older computers, nor does it cause a slow down.

Lets try this first:

To check for a virus please visit one of the following sites for a free online virus scan. Even if you a virus scanner installed, this one gives you a second opinion, and it will be up-to-date which yours might not be.

Symantec:
http://security.symantec.com/sscv6/home.asp?j=1&langid=ie&venid=sym&plfid=23&pkj=TBOWYHGBYNCJEIMXQKC

Trend Micro:
http://housecall.trendmicro.com

In IE go to Tools -> Internet Options -> and delete Files and Cookies.

To check for and remove any Spyware or Adware that may be installed on your machine, download and install Adaware and Spybot. Then update each program before scanning. Fix ALL problems found by either of the programs. You may need to reboot and have the scan run at startup. Run it again to make sure all components have been removed. There is also an Immunize in feature in Spybot that should be enabled to protect against some installations of Adware/Spyware.

Ad-aware and Spybot:
http://spywareinfo.com/downloads.php?cat=sp#det

If you have Kazaa, it has to go. Uninstall through ADD/REMOVE PROGRAMS in Control Panel then use Kazaa Begone to remove it completely. Kazaa is full of Spyware and spreads viruses. All file-sharing programs cause a multitude of problems and promote illegal sharing of information.

Kazaa Begone:
http://www.spywareinfo.com/~merijn/downloads.html

Then post a Hijack This Log to have someone analysis it for further cleaning/recommendations.

Hijack This:
http://www.spywareinfo.com/~merijn/downloads.html

 

[swa2b41]

The guy is going to take his computer back to the person who just worked on it less than a month ago. I could not get the computer to stay connected to the internet long enough to even get a virus scan started! I guess he had a similar problem not that long ago and took it in to get it fixed and they told him it was a virus and he upgraded from win 95 to wn98, but now it is doing the same thing again!