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XP Total freezing

1761 Views 5 Replies 2 Participants Last post by  Rollin' Rog
I have a compaq presario laptop w/ AMD 1.2 and 512 Ram and 20gig. While using IE the computer will totally freeze without warning. No keys have any effect after it has frozen... the only fix is to turn it off. There is no improperly shut down message when it is turned back on. Everything else works perfect. Any suggestions??
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Welcome to TSG, V10

It rather sounds like it might be overheating, but let's see if we can find any software issues. Let us see a post of startups and running processes. Use the StartupList application from the site below. Download, unzip and run it, then copy/paste the results to a reply.
StartupList report, 12/30/2002, 9:54:07 AM
StartupList version: 1.50
Started from : C:\Documents and Settings\Owner\Desktop\startuplist15\StartupList.EXE
Detected: Windows XP (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 (6.00.2600.0000)
* Using default options

Running processes:

C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\startuplist15\StartupList.exe


Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
Microsoft Works Calendar Reminders.lnk = ?


Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,


Autorun entries from Registry:

CPQEASYACC = C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
WorksFUD =
Microsoft Works Portfolio = C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
Microsoft Works Update Detection = C:\Program Files\Microsoft Works\WkDetect.exe
SynTPLpr = C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
srmclean = C:\Cpqs\Scom\srmclean.exe
Pop-Up Stopper = "C:\PROGRA~1\PANICW~1\POP-UP~1\dpps2.exe"
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
S3TRAY2 = S3tray2.exe


Autorun entries from Registry:

Compaq_RBA = C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe -z


Autorun entries from Registry:

MoneyAgent = "c:\Program Files\Microsoft Money\System\Money Express.exe"
msnmsgr = "C:\Program Files\MSN Messenger\msnmsgr.exe" /background


Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[{2C7339CF-2B09-4501-B3F3-F3508C9228ED}] *
StubPath = %SystemRoot%\system32\regsvr32.exe /s /n /i:/UserInstall %SystemRoot%\system32\themeui.dll

StubPath = "C:\WINDOWS\System32\rundll32.exe" "C:\Program Files\Messenger\msgsc.dll",ShowIconsUser

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:OE /CALLER:WINNT /user /install

[{7790769C-0471-11d2-AF11-00C04FA35D02}] *
StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:WAB /CALLER:WINNT /user /install

[{89820200-ECBD-11cf-8B85-00AA005B4340}] *
StubPath = regsvr32.exe /s /n /i:U shell32.dll

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = %SystemRoot%\system32\ie4uinit.exe


Load/Run keys from C:\WINDOWS\WIN.INI:


Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=
HKLM\..\Windows\CurrentVersion\WinLogon: load=
HKLM\..\Windows\CurrentVersion\WinLogon: run=
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=
HKCU\..\Windows\CurrentVersion\WinLogon: load=
HKCU\..\Windows\CurrentVersion\WinLogon: run=
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=
HKLM\..\Windows NT\CurrentVersion\Windows: load=
HKLM\..\Windows NT\CurrentVersion\Windows: run=
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=


Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

*INI section not found*
*INI section not found*
*INI section not found*

Shell & screensaver key from Registry:

*Registry value not found*

Policies Shell key:

HKCU\..\Policies: *Registry key not found*
HKLM\..\Policies: *Registry value not found*


Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present


Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - c:\windows\downloaded program files\googletoolbar_en_1.1.66-deleon.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}


Enumerating Download Program Files:

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\SYSTEM32\Macromed\Director\SwDir.dll


[Update Class]
InProcServer32 = C:\WINDOWS\System32\iuctl.dll

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx

End of report, 7,759 bytes
Report generated in 0.331 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

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I don't see any ad, spyware or viral infections there, but you do have quite a few programs which probably don't need to be running at startup. I would suggest reviewing them and disabling through msconfig > startups or their program interfaces.

Osa.exe (microsoft
Wksb.exe (works portfolio)
Wkdetect.exe (update detection)
srmclean.exe (?)
qttask.exe (QuickTime)
S3tray2.exe (?)
Money Express.exe

Most of these can be reviewed as to their purpose and necessity on the following web site. You can simply run most of them on an as needed basis from the Start Menu> Programs directory or create QuickLaunch shorcuts for them.

To address the possible overheating issue, you might want to consider installing a Software cooler such as Rain2 or Waterfall.
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Are these software coolers compatible with XP? If so which one would you recommend I try?

Also, Is there any way for me to force the cooling fan on at a lower temperature? It seems like the case of the laptop is smokin hot before it begins to cycle on.

You know, now that you mention it, thank you -- I think the answer is no -- or at least that XP and NT based systems in general do not require them because they already place the cpu in a "suspend" state during idle, which is what the software coolers do for 9x and ME systems, which do not do that.

Thanks for asking, I completely forgot about that.

And I don't know the answer to the second question, but I doubt it.

Since this seems to be a browsing problem, you might want to dump the Google Toolbar, which could be doing something behind the scenes.

And did this laptop come with XP installed, or was it upgraded? If it was upgraded, there might be an issue with video driver compatibility. Possibly an update is available for XP.

By the way, I just realized this, but XP, like other Windows versions offers the ability to reduce hardware acceleration for the Video Driver. This is often a useful test or workaround to see if freezing problems are caused by the display driver.

In XP to do it, right click on the Desktop and select Properties > Settings > Advanced > Troubleshoot.

Try reducing the acceleration by a notch and see if it eliminates the freezing. You can go further down for testing, but you will see more of a difference in scrolling when you do.
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