XP Total freezing

StartupList report, 12/30/2002, 9:54:07 AM
StartupList version: 1.50
Started from : C:\Documents and Settings\Owner\Desktop\startuplist15\StartupList.EXE
Detected: Windows XP (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 (6.00.2600.0000)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\dpps2.exe
C:\WINDOWS\System32\S3tray2.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\COMPAQ\CPQINET\CPQInet.exe
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\startuplist15\StartupList.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
Microsoft Works Calendar Reminders.lnk = ?

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

CPQEASYACC = C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
WorksFUD =
Microsoft Works Portfolio = C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
Microsoft Works Update Detection = C:\Program Files\Microsoft Works\WkDetect.exe
SynTPLpr = C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
srmclean = C:\Cpqs\Scom\srmclean.exe
Pop-Up Stopper = "C:\PROGRA~1\PANICW~1\POP-UP~1\dpps2.exe"
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
S3TRAY2 = S3tray2.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce

Compaq_RBA = C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe -z

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

MoneyAgent = "c:\Program Files\Microsoft Money\System\Money Express.exe"
msnmsgr = "C:\Program Files\MSN Messenger\msnmsgr.exe" /background

--------------------------------------------------

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[{2C7339CF-2B09-4501-B3F3-F3508C9228ED}] *
StubPath = %SystemRoot%\system32\regsvr32.exe /s /n /i:/UserInstall %SystemRoot%\system32\themeui.dll

[{306D6C21-C1B6-4629-986C-E59E1875B8AF}]
StubPath = "C:\WINDOWS\System32\rundll32.exe" "C:\Program Files\Messenger\msgsc.dll",ShowIconsUser

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:OE /CALLER:WINNT /user /install

[{7790769C-0471-11d2-AF11-00C04FA35D02}] *
StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:WAB /CALLER:WINNT /user /install

[{89820200-ECBD-11cf-8B85-00AA005B4340}] *
StubPath = regsvr32.exe /s /n /i:U shell32.dll

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = %SystemRoot%\system32\ie4uinit.exe

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=
run=

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=
HKLM\..\Windows\CurrentVersion\WinLogon: load=
HKLM\..\Windows\CurrentVersion\WinLogon: run=
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=
HKCU\..\Windows\CurrentVersion\WinLogon: load=
HKCU\..\Windows\CurrentVersion\WinLogon: run=
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=
HKLM\..\Windows NT\CurrentVersion\Windows: load=
HKLM\..\Windows NT\CurrentVersion\Windows: run=
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

*INI section not found*
*INI section not found*
*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\LOGON.SCR
*Registry value not found*

Policies Shell key:

HKCU\..\Policies: *Registry key not found*
HKLM\..\Policies: *Registry value not found*

--------------------------------------------------

Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present

--------------------------------------------------

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

--------------------------------------------------

Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - c:\windows\downloaded program files\googletoolbar_en_1.1.66-deleon.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\SYSTEM32\Macromed\Director\SwDir.dll
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

[{6CB5E471-C305-11D3-99A8-000086395495}]
CODEBASE = http://toolbar.google.com/data/en/deleon/1.1.57-deleon/GoogleNav.cab

[Update Class]
InProcServer32 = C:\WINDOWS\System32\iuctl.dll
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37578.7289583333

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

--------------------------------------------------
End of report, 7,759 bytes
Report generated in 0.331 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

Thanks

I don't see any ad, spyware or viral infections there, but you do have quite a few programs which probably don't need to be running at startup. I would suggest reviewing them and disabling through msconfig > startups or their program interfaces.

Osa.exe (microsoft office.ink)
Wksb.exe (works portfolio)
Wkdetect.exe (update detection)
srmclean.exe (?)
qttask.exe (QuickTime)
S3tray2.exe (?)
WorksFud
Compaq-rba.exe
Money Express.exe

Most of these can be reviewed as to their purpose and necessity on the following web site. You can simply run most of them on an as needed basis from the Start Menu> Programs directory or create QuickLaunch shorcuts for them.

http://www.lafn.org/webconnect/mentor/startup/PENINDEX.HTM

To address the possible overheating issue, you might want to consider installing a Software cooler such as Rain2 or Waterfall.

http://www.notebookreview.com/coolcpu.html

You know, now that you mention it, thank you -- I think the answer is no -- or at least that XP and NT based systems in general do not require them because they already place the cpu in a "suspend" state during idle, which is what the software coolers do for 9x and ME systems, which do not do that.

Thanks for asking, I completely forgot about that.

And I don't know the answer to the second question, but I doubt it.

Since this seems to be a browsing problem, you might want to dump the Google Toolbar, which could be doing something behind the scenes.

And did this laptop come with XP installed, or was it upgraded? If it was upgraded, there might be an issue with video driver compatibility. Possibly an update is available for XP.

By the way, I just realized this, but XP, like other Windows versions offers the ability to reduce hardware acceleration for the Video Driver. This is often a useful test or workaround to see if freezing problems are caused by the display driver.

In XP to do it, right click on the Desktop and select Properties > Settings > Advanced > Troubleshoot.

Try reducing the acceleration by a notch and see if it eliminates the freezing. You can go further down for testing, but you will see more of a difference in scrolling when you do.