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Discussion Starter · #1 ·
I have a desktop (Vista) that is connected to the internet with a modem and a router. The internet is working fine and everything, so there is no problem with the internet/router.

I am trying to connect a Toshiba Sattelite laptop (Windows XP) to the wireless internet. I see my network, but I am unable to connect to it using the SSID and the security key.

The Laptop says the "wireless network connection" status is: connected.
Sent: 3,085
Received: 0

When I try to "repair" the connection, an box pops up, reading:

" The following steps of the repair operation failed:
Flushing the ARP cache.
Please contact your network administrator or ISP "

:mad::mad:
 

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I think we need to know more about the environment, and to have you try a couple of tests. Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

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Discussion Starter · #3 ·
All rightiee, here it is:

ISP: Shaw
Broadband Modem: Motorola SB5102 (Cable Modem )
Router: D-Link DIR-615
Connection Type: ?? The modem is wired to the router, but the internet connection to my Desktop is wireless.
Wireless Encryption used: WPA-2 Personal/ Encryption used: AES
Laptop: XP Home (Dont know SP) Desktop: Vista Home, SP1

The Problem I am Having: The network is fine, and so is the internet connection. I am able to use the internet on the Desktop. I am having troubles connecting to the internet on the Laptop. This is what I did:

- Click " View Available Wireless Networks"
- Click ******* ( my network )
- Type in Network Key, and Confirm Network Key
- The box is NOT CHECKED for: " Enable IEEE 802. 1x authentication for this network."
- Click connect
- ERROR BOX : " Wireless Configuration" : The network password needs to be 40bits or 104 bits depending on your network configuration. This can be entered as 5 or 13 ascii characters or 10 or 26 hexadecimal characters. "

___________________________________________

After this, when I click on "repair connection," an error box pops up
reading:

"Repair Connection" : The following steps of the repair operation failed:
Renewing IP Address.
Flushing the ARP cache.
Please contact your network administrator or ISP.

* I called Shaw, and they told me to call D-Link, but there is nothing wrong with the router ? *

I am 100% sure the key is correct, and it is 10 characters.

HERE IS THE COMMAND PROMPT THINGY:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\D>PING 206.190.60.3
Pinging 206.190.60.3 with 32 bytes of data:
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 206.190.60.3:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\D>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\D>NBTSTAT -n
Wireless Network Connection:
Node IpAddress: [169.254.192.150] Scope Id: []

NetBIOS Local Name Table
Name Type Status
---------------------------------------------
SDHANDWAR <00> UNIQUE Registered
SDHANDWAR <20> UNIQUE Registered
SAHOTA22 <00> GROUP Registered
SAHOTA22 <1E> GROUP Registered
SAHOTA22 <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered
SDHANDWAR <03> UNIQUE Registered
D <03> UNIQUE Registered

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache
C:\Documents and Settings\D>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : SDhandwar
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5001X+ Wireless Network Ad
apter
Physical Address. . . . . . . . . : 00-90-96-CD-EA-85
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.192.150
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.0.1

Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-02-3F-D6-FB-24

C:\Documents and Settings\D>

 

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Did you try my suggestions from the previous post? If so, what were the results?

  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?
 

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- ERROR BOX : " Wireless Configuration" : The network password needs to be 40bits or 104 bits depending on your network configuration. This can be entered as 5 or 13 ascii characters or 10 or 26 hexadecimal characters. "
That is an indication that your wireless adapter/utility are not supporting WPA2.

Is the adapter supposed to support WPA2? Chances are that the answer is no; try WPA.

Do you have the latest driver for the wireless?
 

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Discussion Starter · #6 ·
TerryNet: "Try WPA" - do i try WPA on the laptop or the router? And how would i change it?

And how do I check if I have the latest driver for the wireless?

Im sorry, but I don't know much about computers :$
 

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do i try WPA on the laptop or the router? And how would i change it?
Login to the router (best to use a computer connected by ethernet cable), navigate to the wireless section, and see what the options are on the Encryption (or Security) drop down box. Note that if you do this with a wirelessly connected computer you will be disconnected and have to reconnect.

And how do I check if I have the latest driver for the wireless?
In Device Manager right click on your wireless adapter - Properties - Driver tab - it will tell you the date and version of the driver.

Look on Toshiba's web site (support section) for the wireless driver for your model computer and compare its date and version with what you found above.
 
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