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Discussion Starter · #1 ·
I was trying to help a firend update their Sony laptop. It is running XP SP1. Automatic updates were running and asked to reboot, I selected reboot later as I was in the middle of scanning with Spybot S&D. I left it. when I can back it had rebooted but was hanging on a black screen with the message " Windows did not start properly. We are sorry for the inconvienience...." I selected system restore. It tried to boot but hung on the windows start-up screen then shut-down. The same for start windows normally. I am able to start in safe mode.
As the machine in running SP1, windows update may have tried to download and install SP2 or 3?
Or while I was scanning there may have been a problem. I had already run Malewarebytes and this found over 200 infected objects.

Please help.
 
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