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Being a laptop makes it a bit toward a slight problem, if this was a desktop doing a repair would be no problem.
Do you have the recovery software for this model computer?
If you do have all of the proper software I would call Compaq tech support and ask what the proper procedure is for doing a repair-installation for this laptop and also ask if there is any special fix for this problem on their data base.
Being a laptop makes it a bit toward a slight problem, if this was a desktop doing a repair would be no problem.
Do you have the recovery software for this model computer?
If you do have all of the proper software I would call Compaq tech support and ask what the proper procedure is for doing a repair-installation for this laptop and also ask if there is any special fix for this problem on their data base.