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Windows was unable to connect to wifi network name

1152 Views 14 Replies 4 Participants Last post by saltdisney, Jan 28, 2018

saltdisney

Discussion Starter · Jan 28, 2018

Hi guys im currently living in a university dorm using a wifi adapter for my desktop pc due to the fact that there is no ethernet access, and from august to the 25th of january it was working fine until i can no longer connect to the network, its a university network it uses WPA2-Entreprise security so i have to put my student logon, and im able to connect to other networks such as my phone's hotspot so i know my wireless adapter is fine, it just says windows was unable to connect to the network when i try, i tried forgetting network, flushing dns, reinstalling wireless adapter drivers, restarting pc, scanning for viruses, using another wireless adapter, using another student's log in, still no luck. I contacted the IT department for my university they said there was no major changes on the internet so they cant really help me, im the only one in my dorm with this issue.

I use windows 7, any help would be appreciated

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1 - 15 of 15 Posts

SpywareDr

· #2 · Jan 28, 2018

Since we really have no way of verifying who you are, I'm not sure it would be legal for us to try and help you access a university's network.

I'm just saying ...

saltdisney

Discussion Starter · #3 · Jan 28, 2018

SpywareDr said:
Since we really have no way of verifying who you are, I'm not sure it would be legal for us to try and help you access a university's network.

I'm just saying ...

well its not like im trying to hack into it i already have my student log on, its more of a technical issue with my specific PC, i prefer not to post a photo of my student university ID to prove that i study here if thats what youre implying, i get what you mean though

SpywareDr

· #4 · Jan 28, 2018

Anything we post here in a public forum could easily be used by someone else.

saltdisney

Discussion Starter · #5 · Jan 28, 2018

SpywareDr said:
Anything we post here in a public forum could easily be used by someone else.

yeah i understand thats true but its just helping me connect to a typical WPA2-Entreprise security network, youre right with the fact that this is a public forum but without a student log in they cant really do much

SpywareDr

· #6 · Jan 28, 2018

Sorry, going to have to bow out.

TerryNet

· #7 · Jan 28, 2018

Exactly what do you do to try to connect, and what step fails? Any error messages?

saltdisney

Discussion Starter · #8 · Jan 28, 2018

TerryNet said:
Exactly what do you do to try to connect, and what step fails? Any error messages?

Hello, i try to connect my personal computer from my dorm to my university wifi, which ahs been working until it randomly stopped connecting, when i go to networks on the bottom right, i click on the university network, it prompts me for my student username and log in, which it always does i enter it, then it says windows was unable to connect to (wifi name). i really dont know what the issue is because im the only one with this issue, all my friends can connect, and my phone connects freely, and when i turn on hotspot on my phone, my computer can connect to it, but not to this specific wifi that i need to connect to.

TerryNet

· #9 · Jan 28, 2018

The fact that your student username is requested must mean (I think!) that the computer is communicating over the wireless network to a university server. So, I think, the IT department must look at this and determine why the failure. It may indeed be a problem with your computer, but I don't know how to troubleshoot without some idea of the ways that this failure can occur.

I guess one possibility is security software on your computer. What security software (firewall, anti-virus, etc.) is, or ever was, on the system?

saltdisney

Discussion Starter · #10 · Jan 28, 2018

TerryNet said:
The fact that your student username is requested must mean (I think!) that the computer is communicating over the wireless network to a university server. So, I think, the IT department must look at this and determine why the failure. It may indeed be a problem with your computer, but I don't know how to troubleshoot without some idea of the ways that this failure can occur.

I guess one possibility is security software on your computer. What security software (firewall, anti-virus, etc.) is, or ever was, on the system?

i contacted the IT department and they said since im the only one w the issue they cant help me, so i was htinking there might be a virus or a problem on my computer thats preventing me from connecting to another network, btu when i was able to connect to my phone hotspot that told me otherwise, ive done a scan on Windows Defender which is what i use and it said my computer was clean, do you recommend i download a new antivirus on it using my phone's hotspot 3g?

saltdisney

Discussion Starter · #11 · Jan 28, 2018

saltdisney said:
i contacted the IT department and they said since im the only one w the issue they cant help me, so i was htinking there might be a virus or a problem on my computer thats preventing me from connecting to another network, btu when i was able to connect to my phone hotspot that told me otherwise, ive done a scan on Windows Defender which is what i use and it said my computer was clean, do you recommend i download a new antivirus on it using my phone's hotspot 3g?

also i forgot to mention it doesnt open a browser to ask for my login, as soon as i click on connect it asks me for my username and password at the bottom right of my screen, before even attempting to connect, then after i put my user details in it says connecting then gives me the error. it doesnt really connect at all to the network

TerryNet

· #12 · Jan 28, 2018

saltdisney said:
it asks me for my username and password at the bottom right of my screen,

What is "it"? I assumed that "it" is a university server, that could only be asking that over the wireless network.

saltdisney said:
also i forgot to mention it doesnt open a browser to ask for my login

That's the step that fails--no browser redirect? The request for username and password at the bottom right of the screen should not happen?

saltdisney

Discussion Starter · #13 · Jan 28, 2018

2

This is exactly what pops up when i click connect to network, then once i put my student username and password (not my computer user n password), it says connecting then the error pops up, these are just screenshots i found off google because im on my mac right now, but they are the exact same issues for my PC

Rectangle Font Screenshot Software Electronic device

Blue Rectangle Font Screenshot Software

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DaveA

· #14 · Jan 28, 2018

This is a local network login screen.
Try using your normal Windows Account name and Password.

saltdisney

Discussion Starter · #15 · Jan 28, 2018

as soon as i boot up my computer it asks for the login twice, like i would put my username and password and click OK then it would instantly reopen the same username/password window then id reenter it then it would say connecting then same error message, but now when i keep trying it only prompts me once, i tried logging in with my university account as well as normal windows account. Same error message.

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