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Discussion Starter · #1 ·
Hi I'm new here and i am having a problem with windows update.

every time i used the windows updates it would download the updates ( KB: 908531, 904706, 910437, 914798, and 833407) and they would all fail

I tried to update by going to the Microsoft website, but the error ( 0x8024D00C) keeps appearing and it doesn't work.

i tried to install sp1a, sp2, and sp3 but they all failed with the error ( could not verify the integrity of the file update.inf, make sure Cryptographic services are running)

then i tried many methods that i found online and they have not worked,

now every time i schedule a windows update nothing happens, and the icon for it no longer even shows up on the task bar

can someone please help me?

thank you in advance for the help
 

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So did you - make sure cryptographic services were running.
start run type services.msc.
enter and check, double click cryptographic services. what is startup type - if disabled.
click small arrow to right. set manual
apply and ok as indicated.
 

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You did not quite read my post carefully enough - IF DISABLED.
If it was AUTOMATIC that was not the problem.

This could be quite a long job,. Before we start PLEASE do not go offline and just leave me waiting fro a reply.
I will not go without telling you.
Do you wish to start now to resolve or is time short for you.
Please do eaxctly as I say. - please read the posts carefully - when we start
Come back on that please.
 

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NO need to apologise but we may be going to registry and there you must follow exactly what is posted.

First question is and do not be offended.
Is this a genuine installation.
The update failure could be for that reason if it is NOT.
WGA - Windows genuine advantage examines your system and if it is NOT genuine it will not allow updates.
Come back on that please and we will proceed once you assure us it is genuine.
 

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Have you just reinstalled as it has no service packs updates and if so HOW please
 

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Mobile Intel(R)
Celeron(R) CPU 2.40GHz
192 MB of Ram

You have 192MB ram which is more than likely 256 - 64Mb for graphics.
You will really struggle with XP Home on here.
Depending on what version of XP your talking about, that amount of ram required changes.

For Home Edition: 128MB of RAM which is a bare minimum.
For Professional Edition: 256 MB of RAM
For MCE: 512MB to 1GB of RAM
In my opinion, its just best to have around 512MB of RAM for good performance with XP and 1Gb depending on what else you run.
However lets try and see if we can get the updates.

 

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Are you using IE - Internet explorer.

Did you accept the Microsoft Trust Certificate on visiting the Windows Update website?
If you did then move to Step 2.

(The Microsoft Trust Certificate appears when you visit the Update site. If you accept the first time you visit, then you should never have to again. If you have been using the Update website prior to this current issue, then this is unlikely to be the cause of your problems.)

Microsoft Trust Certificate

Step 2)

Next we just need to check your Internet Security settings are not set too HIGH.

To do this:

Click Internet Options on the Tools menu in Internet Explorer.
On the Security tab, click the Internet zone and make sure the setting is Medium.

Now click the OK button, close Internet Explorer.

(You may like to have a High setting here, but Windows Update will not work.)

Now open Internet Explorer and try the Windows Update site again.
 

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Discussion Starter · #13 ·
i am using firefox

On Internet Explorer, when i first visited the web site, i did not get a trust message, so i think that my dad probably visited the site before.

and the internet zone is set to medium already.
 

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Phantom010
Are you a mind reader that was the next but one post.
GO services.msc again please check that "automatic updates" is enabled .
It might suggest that this is ONLY for auto updates. In fact if that is disabled you cannot use the Microsoft update site either.
 

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Phantom010
I already had them mate from a thread I worked on G2G.
However getting in first was a change when you are around.:)

thejman250
Try going Windows Update on Internet explorer rather than Mozilla.
I suggest you try this BEFORE the other suggestions.
 

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Discussion Starter · #19 ·
okay i tried the first link that phantom010 posted and it didn't work, also the second link didn't work either

but when i tried downloading the automatic update agent it installed and it actually showed up on my toolbar!

then it tried to install the updates KB:
"910437",
"914798",
"833407",
and "890830 (it said this was a malicious malware remover or something along those lines)"

Then they all failed except the malicious malware remover update (KB 890830)

then i went to the microsoft windows update website on internet explorer and i got the same error( 0x8024D00C)
 

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Click Start > Run > type CMD

In the Command Prompt, type in the bold text, one command after the other, pressing Enter between each of them:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults: netsh int ip reset reset.log

Reboot the computer.
 
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