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72 Posts
Discussion Starter · #1 ·
My copy of Windows is genuine, yet when I try to use the Windows Update site or the automatic updating, I get error message 0x80004005, which states "problem displaying page." As for my automatic update function, it just doesn't come on. I ran the Windows Validation tool and I am posting the log here. Hopefully someone will be able to help me make this work:

Diagnostic Report (1.5.0723.1):
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key:
Windows Product Key Hash:
Windows Product ID:
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version:
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-222-80004005_025D1FF3-335-80004005_025D1FF3-269-80004005
Resolution Status: N/A

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: 1.5.540.0
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3175-80070002_B4D0AA8B-469-80070002

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID></UGUID><Version>1.5.0723.1</Version><OS>
<SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8250 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>
A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20021022000000.000000+000</Date>
/SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>

11,849 Posts
I went there just now and it is ok but when you went there it could have been busy. Do you get page can not be displayed any where else?

Also you could try this and use Internet Explorer for this.

Microsoft Genuine Advantage - Diagnostic Site

72 Posts
Discussion Starter · #3 ·
This is what I get when I go there:

[Error number: 0x80004005]
The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.
For self-help options:

Frequently Asked Questions

Find Solutions

Windows Update Newsgroup
For assisted support options:

Microsoft Online Assisted Support (no-cost for Windows Update issues)

I've tried all the suggestions

11,849 Posts
Hi First I would go back to the first post and remove the Windows Product ID: info that is there I do not think advertising your key is good. Just a suggestion.

Try this site it may help:Use Internet Explorer NOT FireFOX or other browsers.

Microsoft Genuine Advantage - Diagnostic Site

123,536 Posts

I have removed the content of your post. While there are some circumstances under which MS allows WGA to be bypassed, the site you linked to had several links that were removed because of complaints from Microsoft and therefore the material is not sanctioned by them or appropriate for posting here.
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