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2K views 17 replies 4 participants last post by  lynx1021 
#1 ·
The important updates fail to install each time I run Windows Update. Currently there are 20 failed important updates pending installation.The following are the error codes reported: Code 6B7, Code 13EC and Code 643. Any suggested fix steps out there? I researched the web looking for fixes. Tried some but didn't work.

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 7865 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: 268 GB (182 GB Free);
Motherboard: LENOVO, 2347H76
Antivirus: ThreatTrack Security VIPRE, Enabled and Updated
 
#3 ·
Try thto following in order and let us know if any of these work or not.

Step 1:
Click on Start menu
Type in cmd
Right click on cmd in list and select run as administrator
Type the following command
chkdsk /spotfix (press enter) and answer Yes to run at restart
Restart computer and the chkdsk command will run
Restart computer and Try updating again

Step 2:
Run the following .bat file
https://forums.techguy.org/attachments/wureset-zip.261383/
Restart computer and test updates

Step 3:
Disable Fast Startup
Search for and open "Power options" in the Start Menu.
Click "Choose what the power buttons do" on the left side of the window.
Click "Change settings that are currently unavailable."
Under "Shutdown settings" make sure "Turn Off fast startup"
Download and run the Windows Update Troubleshooter"
https://support.micr...-troubleshooter

Step 3:
Click on Start menu
Type in cmd
Right click on cmd in list and select run as administrator

1. Sc Stop wuauserv - hit enter

2. Rd /s /q %systemroot%\SoftwareDistribution - hit enter

3. Download the update from the Microsoft Update catalog website.
http://catalog.update.microsoft.com/v7/site/Search.aspx?q=KB4057291
Double-check the exact version you need, depending on your computer and OS requirements
4. Restart computer

Step 4:
Click on Start menu
Type in cmd Right click on cmd in list and select run as administrator
1. Dism /Online /Cleanup-Image /RestoreHealth
2. Sfc /Scannow

Step 5:
How to Reset Windows 10

Do not do any of the above unless you have backed up your user data first

Refreshing Windows 10 will cause you to lose all your installed apps, third party programs but you will allow you the option to keep your personal files.

To refresh your Windows 10 follow these steps:

1. Boot to Safe mode using one of the options in the following link
https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

2. After your computer restarts choose Troubleshoot.
3. Now click Advanced.
4. Choose Reset this PC and choose Keep my files.
5. The refreshing process will start. This will take a while so be patient.

http://www.thewindowsclub.com/reset-windows-10
 
#6 ·
Sorry about that. Please try these steps

Step 1:
Click on Start menu
Type in cmd
Right click on cmd in list and select run as administrator

1. Sc Stop wuauserv - hit enter

2. Rd /s /q %systemroot%\SoftwareDistribution - hit enter

3. Restart computer

Step 2:
Click on Start menu
Type in cmd Right click on cmd in list and select run as administrator
1. Dism /Online /Cleanup-Image /RestoreHealth
2. Sfc /Scannow
 
#10 ·
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#16 ·
Yes, unfortunately a clean install removes everything including all programs. You tried doing a repair install and it doesn't look like that worked for you.

I am not sure if you tried the following steps. Sometimes it works

Open Windows Update window
Select Change settings
Change the setting to Never check for updates and click OK
Click Change settings one more time
Change the setting back to Check for Updates and click OK
It should start checking for updates
Then show any updates available or show it is updated
 
#17 ·
Yes, unfortunately a clean install removes everything including all programs. You tried doing a repair install and it doesn't look like that worked for you.

I am not sure if you tried the following steps. Sometimes it works

Open Windows Update window
Select Change settings
Change the setting to Never check for updates and click OK
Click Change settings one more time
Change the setting back to Check for Updates and click OK
It should start checking for updates
Then show any updates available or show it is updated
It checks for updates. The problem is they install unsuccessfully. I posted the error codes at the beginning of the thread.
 
#18 ·
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