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14 Posts
Discussion Starter · #1 ·
Get "Windows no disk" when trying to use Legacy Family Tree 7.0 Genealogy Charting program, reloaded Legacy & Charting, looked for bit.exe none, ran AVG 8.5 & Malwarebytes no virus.
XP Pro SP3, 2 gb RAM, Duo core 3.4 Pent 4

Retired Trusted Advisor
34,806 Posts
I have found here on TSG that most "Windows no disk" errors are usually malware related.

Please click here to download and install the HijackThis installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything

14 Posts
Discussion Starter · #3 ·
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:48:14 AM, on 8/18/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
D:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDSAgent.exe
D:\Program Files\Google\Update\\GoogleCrashHandler.exe
D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
D:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDSWatcher.exe
D:\Program Files\Bonjour\mDNSResponder.exe
D:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
D:\Program Files\Common Files\LightScribe\LSSrvc.exe
D:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
D:\Program Files\StorageCraft\ShadowProtect\ShadowProtectSvc.exe
D:\Program Files\StorageCraft\ShadowProtect\ShadowProtectSvc.exe
D:\Program Files\StorageCraft\ImageManager\ImageManager.exe
D:\Program Files\AVG\AVG8\IdentityProtection\agent\bin\AVGIDSUI.exe
D:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe
D:\Program Files\Ahead\ODD Toolkit\DVDTray.exe
D:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe
D:\Program Files\Smart PDF Converter Pro\sspdfagent.exe
D:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
D:\Program Files\AVG\AVG8\IdentityProtection\agent\bin\AVGIDSMonitor.exe
D:\Program Files\Qwest\Quickcare\bin\sprtcmd.exe
D:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
D:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Atomic Alarm Clock\AtomicAlarmClock.exe
D:\Program Files\AVG\AVG8\avgcsrvx.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\iPod\bin\iPodService.exe
D:\Program Files\MSN\MSNCoreFiles\msn.exe
D:\Program Files\MSN Messenger\msnmsgr.exe
D:\Program Files\AVG\AVG8\avgscanx.exe
D:\Program Files\AVG\AVG8\avgcsrvx.exe
D:\Program Files\Common Files\Apple\Mobile Device Support\bin\distnoted.exe
D:\Program Files\Common Files\Apple\Mobile Device Support\bin\SyncServer.exe
D:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =*
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =*
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =*
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - D:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - D:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - D:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - D:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - D:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [AVG8_TRAY] D:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [AVGIDS] "D:\Program Files\AVG\AVG8\IdentityProtection\agent\bin\AVGIDSUI.exe"
O4 - HKLM\..\Run: [CTSysVol] D:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM\..\Run: [UpdReg] D:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [DVDTray] D:\Program Files\Ahead\ODD Toolkit\DVDTray.exe
O4 - HKLM\..\Run: [Google Quick Search Box] "D:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe" /autorun
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "D:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SmartSoft PDF Printer (demo) Agent] "D:\Program Files\Smart PDF Converter Pro\sspdfagentd.exe"
O4 - HKLM\..\Run: [SmartSoft PDF Printer Agent] "D:\Program Files\Smart PDF Converter Pro\sspdfagent.exe"
O4 - HKLM\..\Run: [SmartSoft PDF Printer virtual printer agent] "D:\Program Files\Smart PDF Converter Pro\sspdfagent.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] D:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [QuickCare] D:\Program Files\Qwest\Quickcare\bin\sprtcmd.exe /P QuickCare
O4 - HKLM\..\Run: [AppleSyncNotifier] D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SkinClock] C:\Program Files\Atomic Alarm Clock\AtomicAlarmClock.exe
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Event Reminder.lnk = D:\Program Files\Broderbund\PrintMaster\PMremind.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: D:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: PackageCab -
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) -
O16 - DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} (Verizon Wireless Media Upload) -
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) -
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - D:\Program Files\AVG\AVG8\avgpp.dll
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - D:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - Winlogon Notify: avgrsstarter - D:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AST Service (astcc) - Nalpeiron Ltd. - D:\WINDOWS\system32\ASTSRV.EXE
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - D:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - D:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: AVGIDSAgent - AVG - D:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDSAgent.exe
O23 - Service: AVGIDSWatcher - AVG - D:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDSWatcher.exe
O23 - Service: Bonjour Service - Apple Inc. - D:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Diskeeper - Diskeeper Corporation - D:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: Google Update Service (gupdate1c9f692bfa21b60) (gupdate1c9f692bfa21b60) - Google Inc. - D:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - D:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - D:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NitroPDFDriverCreatorReadSpool (NitroDriverReadSpool) - Nitro PDF Software - D:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
O23 - Service: ShadowProtect Service (ShadowProtectSvc) - StorageCraft Technology Corporation - D:\Program Files\StorageCraft\ShadowProtect\ShadowProtectSvc.exe
O23 - Service: StorageCraft Image Manager - StorageCraft Technology Corporation - D:\Program Files\StorageCraft\ImageManager\ImageManager.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - D:\Program Files\Common Files\SupportSoft\bin\ssrc.exe
O23 - Service: StorageCraft Shadow Copy Provider (VSNAPVSS) - StorageCraft Technology Corporation - D:\WINDOWS\system32\vsnapvss.exe

End of file - 10510 bytes

14 Posts
Discussion Starter · #8 ·
Same thing with Safe Mode networking
I do have 2 internal drives, 4 external drives, 3 card readers 2 internal, 1 external, hp printer 6122, most run thru 7 port USB hub

14 Posts
Discussion Starter · #14 ·
I left dvd reader door open on laptop, does not appear to be searching for drive on either no lights on desktop when trying to access charting, the Genealogy part of program works OK !
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