[chinagirl]

I am using Windows XP Professional Edition and Windows Media 10
I recently updated the XP Sp2 and my Windows Media from version 9 to 10.

I have been downloading music from buymusic for some time and
have quite a few songs in my media library along with other songs that I
have burn from my own CDs.

All of a sudden yesterday, the ones I downloaded from buymusic won't play. All of the others will though. Just the ones I have downloaded.
I even tried downloading a new one and it would'nt play either.
The error details say:
Windows Media Player cannot play, synchronize, or burn a protected file because an error occurred while verifying the license.
I have been search the internet to try and find out why licenses are gone?

This is the error message I get once I updated windows media to 10.
It wasn't working on version 9 and had a similiar error code, but said that I
need the updated security and to update to the latest service
pack for my internet explorer, which I did. I also updated to wm 10
hoping that that would solve the problem.
I read about a similiar problem on this forum, but nothing has helped so far.
It just seems that my system has lost the digital licenses needed to play
these songs or my system no longer knows where to go to verify the licenses.
Anyway... any help would be greatly appreciated.

 

[Moby]

It sounds like you needed to back up your licenses before you upgraded to a newer media player.
Music downloaded from your music site will have inbuilt licenses to protect the music. Also, unless DRM is turned off in the WMP options, any music you copy from CD will also be protected. This should be turned off before copying from CD.
You have the option to back up/restore licenses within WMP's options.
When you installed wmp10, did you allow it to create a restore point so you can go back to WMP9? If so, maybe you can go back and back them up?
If you go into WMP's help, type 'license' in the index search tab, it will tell you all about how to do it.
Here's one of the windows.

 

[chinagirl]

Thanks for the information. I wish I had backed up my licenses!
Actually, This was happening before I upgraded to WMP 10. I upgraded
to WMP 10 to see if this would resolve the problem, but it not. I also
tried upgrading my XP Professional with the SP2 Service Pak, but that didn't help. When I was on WMP 9, the error I got when I tried to play the purchased downloaded songs was that I did not have the lastest security
updates and it instructed me to upgrade my internet explorer to the latest
service pak which my was already.

I even tried downloading a new song, and it won't play either! It is as if
my system does not have a play to store the licenses or doesn't know where to look for the licenses. When I try to backup my licenses now following your
instructions, it gives me the same error!
Windows Media Player cannot play, synchronize, or burn a protected file because an error occurred while verifying the license.
It can't even seem to do that!
I found a similiar problem on this website and the user was told to delete his
DRM file in his windows/all users directory as well as a line on his registry.
I don't even have the DRM file in that location. I did delete the line in
the registry, but that hasn't helped either.
So my problem continues. The songs I copied from CDs work fine, it is just
the ones I bought and downloaded from the internet and I can't download
new ones that will play either!!
Any ideas?
Michelle

 

[geocark]

I'm having a very similar problem. WMP will not play any of my previously downloaded songs nor the new ones I downloaded recently. Each play attempt is met with "acquiring license" and it never does. I've clicked "back-up now" and "restore now" tabs but no success. Help appreciated.

 

[Triple6]

Do you install all the other Windows updates, especially those under the Optional category when doing the custom scan? There was a DRM update/patch released to address similar issues.

In Windows Media Player, if you go to Tools - Manage Licenses do you get an error? If so click on Help and it should take you to the download.

 

[geocark]

I tried your suggestion but I apparently have lost all licenses for songs downloaded in WMP. I reinstalled version 10--no help. Songs won't play or burn to CD. Still stumped.

 

[Triple6]

Do you get any error codes, especially when you go to Manage Licenses and try to backup/restore the licenses?

 

[geocark]

No error message on those screens but when I try to burn I get error C00D2720: cannot burn or synchronize the file. It directs me to the properties and license tab for each song. When license is selected, the dialog box is empty.