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Discussion Starter · #1 ·
When trying to uninstall NET.Framework, to reinstall it, Windows Installer hangs. Gives message about registration, but no reference on how to do it. Windows installer works to install other updates.
 

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Discussion Starter · #3 ·
Rollin' Rog said:
You may need to provide the exact error message for research purposes. Also you can run eventvwr.msc and look for installer errors under the System or Applications logs.

For now try this: go to start > run, enter cmd and type and enter each line:

msiexec /unregister
msiexec /regserver
Rollin'rog, I'm a newcomer and don't exactly know what I'm doing. I tried the DOS CMD changes you suggested, and they seemed to apply, but nothing has changed. I tried to send you a screen copy of the installer, I can paste it in an email, but not here.

Appreciate your patience.
EddieP
 

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You don't need to do a screen shot, there is a copy icon on the properties page of the entries in the Event viewer. See attachment.

Click the copy icon to copy the error message to the clipboard, then right click on a reply window here and select "paste".
 

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Discussion Starter · #5 ·
OK, I have the Event Viewer up and it shows 3000+ errors and other info since Febuary. I'm not certain which error to copy and send, should I clear the log, rerun the Installer and send you the results? OK, check next quick posts
 

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Discussion Starter · #7 ·
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 6/25/2005
Time: 1:02:47 PM
User: ED\ED1
Computer: ED
Description:
The server {000C101C-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.
 

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Discussion Starter · #8 ·
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 6/25/2005
Time: 1:02:17 PM
User: N/A
Computer: ED
Description:
The Windows Installer service terminated with the following error:
Access is denied.
 

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Discussion Starter · #9 ·
I also reinstalled the Windows Installer Hotfix
Event Type: Information
Event Source: Windows Installer 3.1
Event Category: None
Event ID: 4377
Date: 6/25/2005
Time: 12:47:02 PM
User: ED\ED1
Computer: ED
Description:
Windows Installer Hotfix KB893803v2 was installed.
 

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Discussion Starter · #13 ·
Rog, browsing through the errors, the only time I see access denied is when I'm accessing Windows Installer. Is Windows Installer invoked for all updates and installs or are there specific ones? The other thing is that the Task Scheduler doesn't seem to be working. My updates to my McAfee AV only work on manual, they used to work automatically.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 6/25/2005
Time: 1:31:12 PM
User: N/A
Computer: ED
Description:
The Task Scheduler service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
 

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You say the Windows Installer problem ONLY happens with Net Framework? I think Net Framework must be the issue, and you haven't found or repeated the message about "registration" there. We need to get more on that.

There is a detailed procedure for resolving .Net Framework install/uninstall problems provided by Microsoft Technical support and posted by Asta toward the bottom of this thread, have a gander:

http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21409539.html

----------------------

Go to the Control Panel > User Accounts applet. There you should see your User Name. It should say "administrator" after it.

Sometimes you can install programs from Safe Mode in XP, sometimes not. But you can't get into Safe Mode without Administrative priveleges. You might try an install there.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406

Run services.msc and look for the Task Scheduler. If it is not set to Automatic, make it so and reboot. (double click the entry to open its properties dialog)

The Windows Installer should be set to Manual startup, not Automatic or Disabled.

Also let me see a HijackThis Scanlog:

Download and install HijackThis using the "self extractor". Run it and select "do a system scan and save the log file". Then copy/paste the contents of the log to a reply

http://www.thespykiller.co.uk/files/hijackthis_sfx.exe
 

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Discussion Starter · #15 ·
OK, I am the administrator. Task Scheduler is set to Automatic. Windows Installer is set to Manual. Here's the HiJack output.

Logfile of HijackThis v1.99.1
Scan saved at 1:51:49 AM, on 6/26/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINNT\System32\cisvc.exe
C:\WINNT\System32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\WINNT\system32\regsvc.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINNT\wanmpsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\khooker.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\WINNT\system32\spool\DRIVERS\W32X86\3\printray.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINNT\system32\RunDll32.exe
C:\PROGRA~1\COMMON~1\AOL\110081~1\EE\AOLHOS~1.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\PROGRA~1\COMMON~1\AOL\110081~1\EE\AOLServiceHost.exe
C:\Program Files\[email protected]\[email protected]
C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe
C:\Program Files\America Online 9.0a\waol.exe
C:\Program Files\PhotoWise\PhotoWse.exe
C:\Program Files\America Online 9.0a\shellmon.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.alltel.net/
O2 - BHO: ZIBho Class - {029CA12C-89C1-46a7-A3C7-82F2F98635CB} - C:\Program Files\Kontiki\bin\bh309190.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [SiS KHooker] C:\WINNT\System32\khooker.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINNT\system32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\system32\\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [Generic Host Process for Win32 Services] hpsvc.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1100812123\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\RunServices: [Generic Host Process for Win32 Services] hpsvc.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [seticlient] C:\Program Files\[email protected]\[email protected] -min
O4 - HKCU\..\Run: [RssReader] C:\Program Files\RssReader\RssReader.exe
O4 - HKCU\..\Run: [feedreader.exe] C:\Program Files\FeedReader\feedreader.exe
O4 - HKCU\..\Run: [AOLCC] "C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe" /startup
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0a\AOL.EXE" -b
O4 - Startup: [email protected] .lnk = C:\Program Files\[email protected]\[email protected]
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\system32\Shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.aol.com/molbin/shared/mcinsctl/en-us/4,0,0,77/mcinsctl.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/197d11e0910e523b6a19/netzip/RdxIE601.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.aol.com/molbin/shared/mcgdmgr/en-us/1,0,0,18/mcgdmgr.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINNT\wanmpsvc.exe
 

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Discussion Starter · #16 ·
Rog,

Below is the original problem. After getting this message, I tried several times. Then I decided to uninstall NET Framework, reinstall it and then apply the update. Trying to uninstall NET Framework is where I ran into the Windows Installer Hang. I will try your suggested NET Install/Uninstall recommendation

No Updates Were Installed

The following items failed to install. To try installing them again, click Review and install updates, and then click Install Now again.

Microsoft .NET Framework 1.1 Service Pack 1

View installation history
 

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In the scanlog you have a problem in these two entries:

O4 - HKLM\..\Run: [Generic Host Process for Win32 Services] hpsvc.exe

O4 - HKLM\..\RunServices: [Generic Host Process for Win32 Services] hpsvc.exe

Now it's unclear whether this file is actually present and loading or whether it has been deleted by your antivirus program and the registry entries were left behind.

Check and fix those two entries in the Scanlog. Do a file search for hpsvc.exe and delete it where found. Make sure "show hidden files" is checked in Folder Options > View before searching. Most likely it would be present in the system32 folder, but be sure to search the entire "Windows" directory path.

After fixing/deleting them reboot and create a new scanlog after being online for about 10 to twenty minutes and post that.
 

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Discussion Starter · #18 ·
Rog, I've just discovered that Windows Installer dies while trying to install RSSREADER. I downloaded it and the Installer tries to install it and dies exactly as it does with NET Framework, so the problem is not limited to NET Framework.
 

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Try clearing the temp folder in your personal profile: Start > Run: %temp%

When it opens click Edit > Select All > Edit > Delete

Also try doing an install from Safe Mode using the Administrator account instead of your own. As mentioned some things can be installed in Safe Mode, others not -- but this is worthwhile as a test.

If no luck there try the install doing a "clean boot":

http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353

Follow the procedure to hide all MICROSOFT services before disabling the "load startup" and "Services". You may need to start the Windows Installer Service manually as indicated in this procedure.

Reverse the procedure after the test to re-enable what you disabled.
 
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