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Windows Installer and Patch Package

1229 Views 4 Replies 3 Participants Last post by glynn1949, Jan 14, 2005

glynn1949

Discussion Starter · Jan 11, 2005

I suddenly can't work with words, excel or publisher. When I try to open them I first get a popup window saying Windows Installer ---Prepairing to Install. Then and error message saying The Patch Package could not a be opened. To verify that it exists and if so contact the product provider. I also get Windows Installer message with Internet Explorer. I tried to work within the microsoft support but I just can't get anywhere there.
I tried to repair office but can't get in. CD will not open either. Reinstalled XP no good. Will someone please help? I have attached a Log from HJT if it will help.
Thanks

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Michichael

· #3 · Jan 12, 2005

glynn1949 said:
I suddenly can't work with words, excel or publisher. When I try to open them I first get a popup window saying Windows Installer ---Prepairing to Install. Then and error message saying The Patch Package could not a be opened. To verify that it exists and if so contact the product provider. I also get Windows Installer message with Internet Explorer. I tried to work within the microsoft support but I just can't get anywhere there.
I tried to repair office but can't get in. CD will not open either. Reinstalled XP no good. Will someone please help? I have attached a Log from HJT if it will help.
Thanks

Whats the exact text of the error, is it looking for a MSI file? did you try using the msi files to repair the instalation of office?