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Windows Installer and Patch Package

1230 Views 4 Replies 3 Participants Last post by  glynn1949
I suddenly can't work with words, excel or publisher. When I try to open them I first get a popup window saying Windows Installer ---Prepairing to Install. Then and error message saying The Patch Package could not a be opened. To verify that it exists and if so contact the product provider. I also get Windows Installer message with Internet Explorer. I tried to work within the microsoft support but I just can't get anywhere there.
I tried to repair office but can't get in. CD will not open either. Reinstalled XP no good. Will someone please help? I have attached a Log from HJT if it will help.


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The text is this: First I receive a pop up Window Installer saying prepairing to install. This is hapening on every opening file or program related to office.
I can open any files that were created using office forms, ie words, excell or publisher.

Then I receive an error message saying: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vender to verify that this is a valid Windows Installer patch package.

As for as the Msi Files, I don't know how to do as you told me. My knowledge falls somewhere between a newbee and advance. In some cases such as using the programs leans toward advanced. But in the case of how it works leans more toward newbee.

I do appreciate your help
Would someone please tell how to just uninstall my Office XP program. I decided to do that but I get the same message (patch not found) when I went into add/remove programs.
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