Tech Support Guy banner
Status
Not open for further replies.
1 - 10 of 10 Posts

· Registered
Joined
·
13 Posts
Discussion Starter · #1 ·
-Not sure if this is where this questions belongs, sorry-

My problem, that I have been having for months...My computer at times would just randomly shut down, or when I tried to start it up, It would start to load, then reboot and go to the "blue screen of death". Anyways, that problems *Seems* to be gone for at least a month now.. Now the only problem left, that I just gave up on fixing is.. I cant go to add/remove programs...Everytime I click it.. My computer instantly Shuts off and goes to the blue screen and says being dump..blahdy blahdy blah. Well, I figure there is some sort of nasty virus or something. But that is my only problem. (even after deleting and reinstalling windows on C). I didnt reinstall the D drive, but never touch it, so dont think its the problem.. I really would like to get into add/remove... Why or what could be causing my computer to restart when trying to load add/remove.... Its windows XP btw...If you need to know anything else just ask! Thanks!:D
 

· Registered
Joined
·
2,346 Posts
When it does this again, take notes of the error codes produced (including any drivers or programs being referenced).

Also, if you can, copy the memory dump files produced (you can find them in C:\Windows\Minidump)
 

· Registered
Joined
·
450 Posts
It does sound like it might be a virus. Have you run a virus checker. If so what one, and what did you find. Run a couple just to be sure there is not virus.
Otherwise I would suspect you might have a memory issue. If it was memory you would BSOD more than just when you go to add remove pgms.
 

· Registered
Joined
·
13 Posts
Discussion Starter · #6 ·
Ive ran numerous Virus Checks, nothing.. I just downloaded CCleaner and the cleaner worked great.. But I tried to do the Registry fix part of it, but once again the computer shut off and went to the Blue screen.. This time it saved a dmp file.. Im not very fimiliar with reading dump files.. It says at the bottom that it is a ntoskrnl.exe problem.. I have no idea what it is caused from though. I looked up causes and found this
Cause:


  1. Keyboard issue
  2. Miscellaneous corruption
  3. Corrupt boot.ini file.
  4. Missing boot.ini file.
  5. Missing or corrupt ntoskrnl.exe file.
  6. Windows NT installed on a partition bigger then 7.8GB
  7. Corrupted hard disk drive or severely corrupted Windows.

    How would I know which one caused it? Thanks!
 
1 - 10 of 10 Posts
Status
Not open for further replies.
Top