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Discussion Starter · #1 ·
Ok, I'm REALLY ignorant when it comes to internet problems.. But I'll describe it as best I can


I'm using broadband connected to a modem, it's not wireless. For some reason, the internet no longer works on my Toshiba laptop /w Windows Vista(I'm using my older PC which is connected through the EXACT same modem). I tried to connect to a network, but now a display message comes up saying "Windows cannot find any networks"

If there's more information needed to help me solve this problem, let me know what to do to get it for you!

Thanks for any help
 

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Hi:I am a bit confused.If you are hardwired to a non wireless modem you have a direct lan connection to the internet.You should be able to open your browser and go.No wireless networks would be involved.
Just for info,let me see this.
From a Johnwill post on the Networking Forum

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.


If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
______
 

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Discussion Starter · #3 ·
Windows IP Cofiguration

Host Name . . . . . . . . . . . . . . . : mark-PC
Primary Dns Suffix . . . . . . . . . . :
Node Type . . . . . . . . . . . . . . . : Mixed
IP Routing Enabled . . . . . . . . . . : No
WINS Proxy Enabled . . . . . . . . . : No

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Desription . . . . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address . . . . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled . . . . . . . . . . . . . : No
Autoconfigutarion Enabled . . . . . : Yes




That ok?
 

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Discussion Starter · #7 ·
Windows IP Cofiguration

Host Name . . . . . . . . . . . . . . . : mark-PC
Primary Dns Suffix . . . . . . . . . . :
Node Type . . . . . . . . . . . . . . . : Mixed
IP Routing Enabled . . . . . . . . . . : No
WINS Proxy Enabled . . . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Desription . . . . . . . . . . . . . . . : Intel <R> Wireless WiFi Link 4965AGN
Physical Address . . . . . . . . . . . : 01-1F-3B-43-5D-6D
DHCP Enabled . . . . . . . . . . . . . : Yes
Autoconfigutarion Enabled . . . . . : Yes

Tunnel adapter Local Area Connection* 6

Media State . . . . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Desription . . . . . . . . . . . . . . . : isatap.{3AA9E88A-6280-40B3-8E3E-CB4F2835C
C15}
Physical Address . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled . . . . . . . . . . . . . : No
Autoconfigutarion Enabled . . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Desription . . . . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address . . . . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled . . . . . . . . . . . . . : No
Autoconfigutarion Enabled . . . . . : Yes
 

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OK That's better.
I am still a bit confused.You only show a wireless connection.
Let's see this.
Let&#8217;s take a look at the status of the network adapters

Device manager:

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.
1. Under Network adapters, please tell me all the devices listed.
2. Are there any devices under Network adapters that have a red x displayed?
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
4. Under general tab should be enabled and working properly.
5. If error code,what is it ?

And then,run this and see if that changes things.

Stack repair for XP and Vista.
Courtesy of Johnwill of the Networking forum.

TCP/IP stack repair options for use with Windows Vista.

Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type type the following commands:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

And give me make and model of modem
 

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Discussion Starter · #9 ·
Ok, under Network adapters it says:

-Intel(R) Wireless WiFi Link 4965AGN
-Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0) <--There's a yellow triangle with a ! inside it on this one

When I entered the last 3 commands you told me to, it just said it wasn't recognized as an internal or external command, operable or batch file

If it helps, the "Realtek" thing looks familiar, but doesn't appear to be in my programs any more
 

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Discussion Starter · #12 ·
Fixed it!

I downloaded the Realtek thing from this computer and installed it on the other one, which fixed the problem immediately. Obviously, somebody deleted it. It's a family computer, this thing happens.

Thanks a million for your help, couldn't have done it without ya!
 

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OK:So at this point I still do not know which connection you are using.Let's do it this way.
When you use your older pc,are you using a wirreless connectio(connecting to a wireless network/)
Or maybe just hook up your old pc and give me an ipconfig /all from it and that would answer the question.
Until I know which adapter to trouble shoot I can't tell you much more.
The Realtek adapter is probably a driver issue,if that is the one we are trying to use.
If wireless,then would be a whole different set of things we would need to look at.
 
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