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Discussion Starter · #1 ·
Hi all,

I am having problems getting sound to play on my speakers and I can't for the life of me figure out why. Some background:

I had to do a clean re-install of of Windows XP on a Sony VIAO desktop PC. Everything seemed to be working fine, including the sound. But after installing some updates including Service Pack 3, the sound just stopped working. I have tried uninstalling and re-installing the drivers without success. The device manager shows that the sound controllers are fine(see attached for devicemanager.gif)

Now I have tried looking at the related service(s) and was unable to start the Windows Audio Service. The error I get is "Error 1067: The process terminated unexpectedly."(see attached screen shot - servicerr.gif)

By the way, the service is set to start automatically but something seems to be causing it to fail. I checked on event viewer and there are a bunch of services that fail to start automatically on booting, including Windows Audio service. The error showing up is: "The Windows Audio service hung on starting." See attached screen shot - eventviewer.gif . One other thing I noticed is that the Windows XP takes quite a bit of time to login after I enter my username and password on booting. But after that it is smooth sailing except for the sound.

I also did a complete uninstall of all Norton antivirus/spyware software after reading that that could be the source of the issue. Didn't help.

For the life of me I cannot figure out what it is. It cannot be a virus/spyware since it is a clean re-install. I and would hate to think that the solution is a Windows repair/re-install. Any ideas before I pull all my hair out?!!:(

Thanks in advance
 

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