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Discussion Starter · #1 ·
I have a 2000 box that cannot get to outside websites such as yahoo or msn. The box is on the network (we are not using proxy). The user can get to everything on the network except these outside websites. I have reinstalled IE and checked all the settings and everything is right. I pinged internal servers and got replies, but got request timed out when pinging yahoo or msn. Any ideas???
 

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If you could post the output from running IPCONFIG /ALL from both a working and broken PC it would help solve your problem. DHCP is good to use but an IP setting could be off.
 

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Discussion Starter · #5 ·
BAD COMPUTER:
Microsoft Windows 2000 [Version 5.00.2195]
(C) Copyright 1985-2000 Microsoft Corp.

C:\>ipconfig /all

Windows 2000 IP Configuration

Host Name . . . . . . . . . . . . : ALISAB
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : icallinc.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : icallinc.com
Description . . . . . . . . . . . : 3Com 3C920 Integrated Fast Ethernet
Controller (3C905C-TX Compatible)
Physical Address. . . . . . . . . : 00-01-02-09-D9-CA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 100.1.5.38
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Default Gateway . . . . . . . . . : 100.3.2.7
DHCP Server . . . . . . . . . . . : 100.1.1.29
DNS Servers . . . . . . . . . . . : 100.1.4.197
100.1.4.190
Primary WINS Server . . . . . . . : 100.1.1.33
Secondary WINS Server . . . . . . : 100.1.1.8
Lease Obtained. . . . . . . . . . : Friday, January 04, 2002 10:56:52 AM

Lease Expires . . . . . . . . . . : Saturday, January 05, 2002 10:56:52
AM

GOOD COMPUTER:
Microsoft Windows 2000 [Version 5.00.2195]
(C) Copyright 1985-2000 Microsoft Corp.

C:\>ipconfig /all

Windows 2000 IP Configuration

Host Name . . . . . . . . . . . . : BR36ACCT
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : icallinc.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : icallinc.com
Description . . . . . . . . . . . : 3Com 3C920 Integrated Fast Ethernet
Controller (3C905C-TX Compatible)
Physical Address. . . . . . . . . : 00-01-02-07-C6-65
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 100.1.12.163
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Default Gateway . . . . . . . . . : 100.3.2.7
DHCP Server . . . . . . . . . . . : 100.1.1.29
DNS Servers . . . . . . . . . . . : 100.1.4.197
100.1.4.190
Primary WINS Server . . . . . . . : 100.1.1.33
Secondary WINS Server . . . . . . : 100.1.1.8
Lease Obtained. . . . . . . . . . : Friday, January 04, 2002 11:59:14 AM

Lease Expires . . . . . . . . . . : Saturday, January 05, 2002 11:59:14
AM
 

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The Workstation does appear to be okay. It may be a network routing issue, like Angel is suggesting. To check it run a trace route to your ISP server.

i.e. TRACERT 111.111.11.111

Post the results from the two workstations again.
 

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Discussion Starter · #8 ·
traceroute will not work because our firewall drops ICMP-EchoReply. At least that is what one of our server guys said when he saw me doing the trace route.

And we do run through a router...
 

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Discussion Starter · #10 ·
I am sure we are using Cisco routers. At least that is all I have seen back there. I will find out for sure.
I spoke to one of our servers guys (surprised he actually gave me any info :(), this is how he explained our network topology to me:
" Everything from this office runs thru the router (100.3.2.6) to go to Exodus via 4 t1's. At Exodus, they pass thru a switch to the firewall, switches ports and goes out to another switch which connects to Exodus's network...a dedicated 6MB link."
Very little of this made sense to me...I am rather new to the world of networks...
 

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the config sure looks the same to me, if one can get to the internet, the other one should be okay, unless the admin put some restriction on how many connections or certain ip can get on internet. not sure contact your admin
 

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Discussion Starter · #13 ·
ops...sorry...router is 100.3.2.7. Mis typed.
I would contact my admin, but it sometimes takes days for them to even just get started on the issue...they have so much other stuff going on. So, I just thought I would check with you guys...
thanks for all your ideas..
 

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The Trace Route should work internally. So using an remote URL should report something. You should try the Trace Route using the IP address of the router connect to the ISP. 100.3.2.7 is Default Gateway, it could not be the router connected to your ISP.

Also as a test to rule out DNS use IE and the address 205.188.160.121, it is the IP address of WWW.AOL.COM. If it works the problem is DNS if not you have a routing problem.
 

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Discussion Starter · #15 ·
if you don't mind me asking (just trying to get all this straight in my head), by going to AOL.com it will prove that there is a problem with DNS right?!?! How??? Excuse my ignorance...this is very new to me.
 

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Discussion Starter · #16 ·
Below is what i got when I ran the trace route. Did I do it right?

Microsoft Windows 2000 [Version 5.00.2195]
(C) Copyright 1985-2000 Microsoft Corp.

C:\>tracert 100.3.2.7

Tracing route to 100.3.2.7 over a maximum of 30 hops

1 <10 ms <10 ms <10 ms 100.3.2.7

Trace complete.

C:\>

What exactly does a trace route do? Been told to do them alot here lately and have no idea what they show.
I also tried to go to 205.188.160.121 in IE, but only got the auto.search.msn.com page.
 

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Hendrix,

Good questions.

DNS stands for the Domain Name Service. It is a set of software and protocols that translate a domain name (URL) like www.company.com into an IP address such as 192.168.0.1 . A request for such a translation is called a DNS query. Web browsers like Netscape and Internet Explorer generate queries whenever they browse addresses like http://www.company.com.

By using an IP address instead of an URL you by pass the DNS process.

You did the Tracert correctly, but using the wrong IP address, the default gateway. The purpose of a trace route is to create a road map of the connection points between A and B. Run a trace route using the IP address I gave you for AOL, it will show the connection points or where the break occurred.
 

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Discussion Starter · #18 ·
It's starting to make a little sense...:)
Here is the results from the trace route...I didn't wait for 30 hops because it started timing out....Microsoft Windows 2000 [Version 5.00.2195]
(C) Copyright 1985-2000 Microsoft Corp.

C:\>tracert 205.188.160.121

Tracing route to www1.aol.com [205.188.160.121]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 100.3.2.8
2 * 10 ms * 192.168.20.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * *

So how is this read?
 

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Your network people have something messed up and there is nothing you can do except press them to fix it. The subnet 192.168.20.1 is a non routable subnet, once there you cannot exit.
 
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