Is it recognized when attached to another computer?
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Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)
Windows 10 won't recognize external HD
I have a fantom drive, 1tb, USB 3.0 external HD and after a clean install of Windows 10 won't get recognized. When I start the drive I hear the tones as if it has been activated but doesn't show up anywhere. I have tried restarting, turn off turn on, unplug replug over and over but all I get is the tone that says Windows sees it but still can't find it anywhere. I have reinstalled the USB 3.0 driver and according to device manager it is working fine. I don't know anymore tricks to try. Can anyone help? I also just found that clicking on the menu icon doesn't open my menu. Have to right click and select an option from a list.
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Have you tried using the disk management.
I have tried everything I can do that I know of. I tried disc management but it couldn't find the HD. Microsoft says that I needed to reset my computer which I did. Tried everything they had posted but no luck. The HD was fine before my upgrade to Windows 10. I do not have another computer with USB 3.0 so I can't test it that way.Have you tried using the disk management.
I don't know what's up any more with the thing. Thanks for responding but it isn't cured yet. And I still have the issue of lost start menu and again the stuff Microsoft told me to do didn't work!
USB 3.0 devices are backward compatible with USB 2.0. At least it would let you know if the problem is the computer or the external hard drive.
Have you checked with the manufacturer website to see if there are any drivers available for Windows 10.
Yes and installed them. I am having so many problems it is unbelievable. No I can't load Windows 10. It just gives me a black screen with the little circle that goes around and around. I have tried repairing Windows 10 from a USB downloaded copy of a bootable version. When it's all over doing it's thing and I restart it just goes back to the black screen and little circle. I don't know why but F8 is not working so I could load it into safe mode with network. I had only one restore file and used it to try and restore. All this was before the black screen. I only paid $60 bucks for this older Gateway desktop and use it mostly for watching movies and videos as I have a 24 inch monitor and surround sound. The cheapest a pro tech I found wants $100.00 and says there is a ton of malware that has to be physically removed even tho I have Malware Bytes Pro. I will take any suggestions the Tech Guy universe will kindly send my way so thanks in advance.Have you checked with the manufacturer website to see if there are any drivers available for Windows 10.
Since it now sounds like your computer may be infected, recommend visiting TechSupportGuy.org's "Virus & Other Malware Removal" forum. "Cookiegal's instructions" in there will guide you through a few preparations, as well as instruction for posting your logs in that forum.
If you are still having the same issue after being given a clean bill of health from one of our malware experts, then please return to THIS thread and we will pursue other options to help you/them solve the problem.
If you are still having the same issue after being given a clean bill of health from one of our malware experts, then please return to THIS thread and we will pursue other options to help you/them solve the problem.
What's the model number and serial number for your gateway desktop.
Maybe your Gateway desktop is not compatible for Windows 10.
Maybe your Gateway desktop is not compatible for Windows 10.
It worked with Windows 10 fine for several months. I used regservo to try and repair the missing start up menu. Then when their tech support tried to reboot that's when everything went wrong. Lookslike I lost my USB 2.0 as well as Windows won't start.What's the model number and serial number for your gateway desktop.
Maybe your Gateway desktop is not compatible for Windows 10.
The only solution you have is to reprogram your computer again with W10.
thanks for all the advice. Did a clean install of Windows 10. Lost everything but at least it is working. Had to download everthing but am getting there.
Solvedthanks for all the advice. Did a clean install of Windows 10. Lost everything but at least it is working. Had to download everthing but am getting there.
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