Is it recognized when attached to another computer?
I have tried everything I can do that I know of. I tried disc management but it couldn't find the HD. Microsoft says that I needed to reset my computer which I did. Tried everything they had posted but no luck. The HD was fine before my upgrade to Windows 10. I do not have another computer with USB 3.0 so I can't test it that way.Have you tried using the disk management.
Yes and installed them. I am having so many problems it is unbelievable. No I can't load Windows 10. It just gives me a black screen with the little circle that goes around and around. I have tried repairing Windows 10 from a USB downloaded copy of a bootable version. When it's all over doing it's thing and I restart it just goes back to the black screen and little circle. I don't know why but F8 is not working so I could load it into safe mode with network. I had only one restore file and used it to try and restore. All this was before the black screen. I only paid $60 bucks for this older Gateway desktop and use it mostly for watching movies and videos as I have a 24 inch monitor and surround sound. The cheapest a pro tech I found wants $100.00 and says there is a ton of malware that has to be physically removed even tho I have Malware Bytes Pro. I will take any suggestions the Tech Guy universe will kindly send my way so thanks in advance.Have you checked with the manufacturer website to see if there are any drivers available for Windows 10.
It worked with Windows 10 fine for several months. I used regservo to try and repair the missing start up menu. Then when their tech support tried to reboot that's when everything went wrong. Lookslike I lost my USB 2.0 as well as Windows won't start.What's the model number and serial number for your gateway desktop.
Maybe your Gateway desktop is not compatible for Windows 10.
Solvedthanks for all the advice. Did a clean install of Windows 10. Lost everything but at least it is working. Had to download everthing but am getting there.