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Discussion Starter · #1 ·
I may have posted to wrong forum Microsoft wants to update my Windows 10. But they keep failing. Half hour is wasted while they remove changes. I can't use my older computer.All is well with it. I think they want to prepare me for Windows 11. I have gone to stopping update via services.msc but they keep getting through. Dr. M helped me greatly in past. My best to her. Thanks Patrick Ashfield
 

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Discussion Starter · #3 ·
Thanks. I am not saying that they are trying to update to Windows II. They just want to update but give no details. Update cannot be completed and they must go through procedure to undo changes. This wastes a half hour of my access to my computer. Can I not notify Microsoft that I do not need update. All is working as it should. I am quite happy with things as they are. Thank you Patrick
 

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Hi, Patrick.

So to understand: updates are getting downloaded and installed, but then the whole process fails? Can you please describe in more details the issue?

By the way... DR M is he. :)
 

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Discussion Starter · #5 ·
Sorry about Dr. M confusion. Anyway, every once in a while computer taken over by Microsoft (?) to do update. They go through big procedure and fail and have to undo what they have done. I cannot say more. I found out that you use services.msc to get to place where you disable updates but this lasts a day or two and then update begins again. I am quite happy with things as they are. Everything works fine thanks to Dr. M. Can I not contact Microsoft to tell them to stop this? It wastes a half hour of my time to get to my computer. I cannot tell you more than this. Thanks, Patrick
 

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Patrick, disabling the update services is not a wise decision. Via updates, you get security features and this is very important. Otherwise, you will be always in a security risk. Normally, updates should be done in the background, without this failing circle. So, we must see how we fix the issue.
 

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Let's check some things.
  • Please download Farbar Service Scanner and save it on your Desktop.
  • Right click on the tool icon and run it as administrator.
  • Make sure all the options are checked.
  • Click on the Scan button.
  • It will create a log (FSS.txt) on your Desktop.
  • Copy and paste the log's content to your next reply.
 

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Discussion Starter · #8 ·
Great.
Let's check some things.
  • Please download Farbar Service Scanner and save it on your Desktop.
  • Right click on the tool icon and run it as administrator.
  • Make sure all the options are checked.
  • Click on the Scan button.
  • It will create a log (FSS.txt) on your Desktop.
  • Copy and paste the log's content to your next reply.
Let's check some things.
  • Please download Farbar Service Scanner and save it on your Desktop.
  • Right click on the tool icon and run it as administrator.
  • Make sure all the options are checked.
  • Click on the Scan button.
  • It will create a log (FSS.txt) on your Desktop.
  • Copy and paste the log's content to your next reply.
Let's check some things.
  • Please download Farbar Service Scanner and save it on your Desktop.
  • Right click on the tool icon and run it as administrator.
  • Make sure all the options are checked.
  • Click on the Scan button.
  • It will create a log (FSS.txt) on your Desktop.
  • Copy and paste the log's content to your next reply.
Farbar Service Scanner Version: 13-08-2022 01
Ran by J Keating (administrator) on 14-11-2022 at 12:28:39
Running from "C:\Users\J Keating\Desktop"
Windows 10 Pro (X64)
Boot Mode: Normal
****

Internet Services:
============


Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============


Firewall Disabled Policy:
==================


System Restore:
============


System Restore Policy:
========================


Windows Security:
============


Windows Update:
============


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\Drivers\netbt.sys => File is digitally signed
C:\Windows\System32\Drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\afd.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\SecurityHealthService.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Windows\System32\usosvc.dll => File is digitally signed
C:\Windows\System32\WaaSMedicSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


** End of log **
 

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You are very welcome, Patrick. Here, in this forum, you are in the hands of many experts who can give their advice any time.

The services look fine.

Let's do something else:

1. Run SFC
  • Click on the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator
  • Enter the command below and press on Enter
Code:
sfc /scannow
  • Let the scan finish.
  • You will normally get one of the following results:
    Code:
    Windows Resource Protection did not find any integrity violations
    Windows Resource Protection found corrupt files and successfully repaired them
    Windows Resource Protection found corrupt files but was unable to fix some of them
    Windows Resource Protection could not perform the requested operation
    Please post the result you got (a screenshot).

2. Run DISM
  • Click on the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator
  • Enter the command below and press on Enter;
Code:
DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time.
  • Please post here the result you got (a screenshot).

 

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Discussion Starter · #11 ·
I did that and got reply that repair pending and to restart. I did that and followed instructions about sfc but the repair notice appeared again. See screen shot:

Font Multimedia Display device Electric blue Software

What to do? Are you OK working at this time of day? Thanks Patrick
 

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Patrick, I'll be here for the next 1-2 hours.

So...

Try the DISM command first. I would like to see a screenshot when it finishes.

Then, try SFC again, and let me know if the restart error appears again (screenshot).
 

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Hi, Patrick.

This is good. Windows fixed some corrupted system files.

Now go and check for updates:
  • Go to Settings (press the Windows logo key + letter i)
  • Choose Update & Security > Windows Update and click on Check for Updates.
Let me know what happens.
 

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Restart the computer, and repeat the same procedure: Settings > Update & Security > Windows Update and click on Check for Updates.
 
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