It would be helpful if you can give us an idea of your issues. We can start with the following steps.
Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.
Step 1:
Download Speccy to your desktop
1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply
Step 2:
1. Click on Start menu
2. Type command to start searching
3. Right click on command prompt in list and select Run as Administrator
4. Copy and Paste each the commands after the numbers below into the command prompt and press Enter key
1. sfc /scannow (best to run 2-3 times, rebooting after each time)
2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth
If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file
3. MD "%userprofile%\desktop\SystemDiag"&systeminfo > "%USERPROFILE%\Desktop\SystemDiag\systeminfo.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\SystemDiag\msinfo32.nfo"&wevtutil qe System /c:20 /f:text > "%USERPROFILE%\Desktop\SystemDiag\SystemLog.txt"&wevtutil qe Application /c:20 /f:text > "%USERPROFILE%\Desktop\SystemDiag\AppLog.txt"
Step 3:
Download Process Explorer to your desktop
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135
Let us know if it works much better in this mode?
Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.
Step 1:
Download Speccy to your desktop
1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply
Step 2:
1. Click on Start menu
2. Type command to start searching
3. Right click on command prompt in list and select Run as Administrator
4. Copy and Paste each the commands after the numbers below into the command prompt and press Enter key
1. sfc /scannow (best to run 2-3 times, rebooting after each time)
2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth
If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file
3. MD "%userprofile%\desktop\SystemDiag"&systeminfo > "%USERPROFILE%\Desktop\SystemDiag\systeminfo.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\SystemDiag\msinfo32.nfo"&wevtutil qe System /c:20 /f:text > "%USERPROFILE%\Desktop\SystemDiag\SystemLog.txt"&wevtutil qe Application /c:20 /f:text > "%USERPROFILE%\Desktop\SystemDiag\AppLog.txt"
- This command will create a new folder on your Desktop called SystemDiag
- Compress files into a .zip file Systemdiag.zip
- Upload the Systemdiag.zip file from your desktop to your reply
Step 3:
Download Process Explorer to your desktop
- Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
- In the View menu click on Select Columns
- Check Verified Signer, Virus Total on Process Image Tab
- Select the Process I/O tab and check Reads, Rights and click OK
- Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
- Double Click on the CPU Column to sort by highest CPU usage.
- (Highest CPU Processes should be at the top once sorted properly)
- Wait approximately a minute
- Select Save or Save As from the File menu
- Save SystemIdleProcess.txt to Desktop
- Upload file to your reply
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135
Let us know if it works much better in this mode?