[Jeepers]

I recently had a new video card installed and lost my solutions in the troubleshooters. I have read some of Mosaic1 messages about this problem, but got lost when started talking about rewriting registry entries and replacing missing files. Is there someone out there who can tell me what registry entries must be changed and what files should be replaced. I need a step by step walk through. There are no other problems with system. Just the solutions page of troubleshooters.

Thanks

 

[VirtualMe]

Hi Jeepers,

Welcome to TSG!

I assume This is the Thread, you are refering to.

Backup the registry before attempting registry changes!

First backup the registry to the Desktop, just so you have that done before you start.

1. Read How to back up the Windows registry

Scroll down to Click an icon to either expand (+ ) or collapse (- ) each section.

Click the [+] by How to back up the entire registry

If you have problems backing up the registry, let us know.

Then do Step 2 below.

2. Click Start

Run

Copy and Paste the command blow in bold into the box by Open.

regedit /e tshoot.txt HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

and press Enter

3. Find the tshoot.txt file on the desktop and Copy & Paste it here for now, so we can compare it with the text below in blue.

[HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}\InprocServer32]
@="C:\\WINDOWS\\HELP\\TSHOOT.OCX"
"ThreadingModel"="Apartment"

After you do the above, then someone will help walk you through the rest of Mosaic1's instructions.

 

[Jeepers]

Hi Virtual Me,
I have registry checker on win 98 which backs up registry, which I did. Is that enough, or should I do it differently? Also, I did the copy and paste to my desktop of the tshoot.txt file, but could not get it to paste to this message. I right click on txt file to copy and when I try to paste it here, the paste is grayed out. Is there something I am not doing?

 

[VirtualMe]

As long as you have the registry backed that is fine.

Try this to copy and paste.

Open the tshoot.txt file by double clicking on it.

Then click Edit

Select All (it should hi-light the text)

click Edit again

click Copy

and you should be able to paste it.

 

[Jeepers]

REGEDIT4

[HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
@="Microsoft Local Troubleshooter"

[HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}\ProgID]
@="TSHOOT.TSHOOTCtrl.1"

[HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}\InprocServer32]
@="C:\\WINDOWS\\HELP\\TSHOOT.OCX"
"ThreadingModel"="Apartment"

[HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}\ToolboxBitmap32]
@="C:\\WINDOWS\\HELP\\TSHOOT.OCX, 1"

[HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}\MiscStatus]
@="0"

[HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}\MiscStatus\1]
@="131473"

[HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}\Control]
@=""

[HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}\TypeLib]
@="{4B106871-DD36-11D0-8B44-00A024DD9EFF}"

[HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}\Version]
@="1.0"

[HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}\Implemented Categories]

[HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}\Implemented Categories\{7DD95801-9882-11CF-9FA9-00AA006C42C4}]

[HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}\Implemented Categories\{7DD95802-9882-11CF-9FA9-00AA006C42C4}]

Virtual Me, here is txt file you asked for.

Jeepers

 

[VirtualMe]

Unless I missed something it looks like your registry keys are the same that Mosaic1 posted in the other thread.

Looks like it may be something else that is causing yours not to work.

Have you tried this that Mosaic1 posted?

Go to C:\windows\help and check to see that you have this file:

Tshoot98.chm
If you don't, you need it. It is the troubleshooters.

You can extract it from your install CD to C:\windows\help
using SFC. Here is a link with instructions on SFC.

http://users.erols.com/dj-paulen/ss/

(If you use a restore disk, the restore from location is
C:\windows\options\cabs and not the Cd Drive)

 

[Jeepers]

Virtual Me, here are the tshoot files in windows Help: Tsctl, Tshoot, Tshoot.ocx, Tshoot98, Tshoot98.chw.

In the windows. inf file: Tshoot, Tshoot.ocx, Tshoot98, Tshoot98
Both of the Tshoot98 files in Help and Inf shows a Dos name of Tshoot98.chm.

Is the same as you say I need?

 

[VirtualMe]

Sorry had to leave for work.

As per Mosaic1 instructions try this one first.

After all the advice and steps taken to resolve this problem, I think I have found the absolute easiest solution.
I renamed tshoot.ocx and also removed a couple registry keys. then I ran this test and it worked.
------------------------------------------

Here's the cure in one fell swoop.

If you have the cabs on the hard drive, you don't need to use the install CD. Otherwise, have the install CD in the Drive.

Find a file named tshoot.inf
It resides in C:\windows\inf

Right click on it and choose install from the menu. It will reinstall the Troubleshooters for you. Rewrite the registry entries correctly and replace any missing files. It takes only a second or two and is a sure way to know that everything is right for your version of the operating system.

 

[Rollin' Rog]

Actually there is a more recent issue that involves deleting a single key that was installed by one of the recent Security updates.

The key is this:

HKLM\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

The problem has been discussed in this thread:

http://forums.techguy.org/showthread.php?s=&threadid=96394&perpage=15&pagenumber=4

 

[Jeepers]

Thank you Virtual Me. I will read the link. Thank you for your help. I guess if this doesn't work, I will take the computer to a fix-it place and see if they can fix it.

 

[VirtualMe]

Try this Thread Link that Rollin' Rog posted, and check for the killbit key that nickv_uk refers to in post #48.

 

[Jeepers]

I deleted the key as instructed, but all it did was change the face of my desktop icons to the windows logo and did not restore the TS's. I restored my registry and am back to square one. I have windows 98, not SE. Oh well, appreciate your help anyway. The key mentioned was a bit different as where he has dword:00000400, mine was compatibility flags 0x00000000(0). Maybe that is why it didn't work. Possibly windows 98 and windows 98SE are different in that key.

I have been told to take off Internet Explorer and reload, then do a repair. Seems to be a fix for several problems. I will try that.