WiFi connection problem

on the laptop you would need to do an ipconfig /all
and then use the default gateway number in the PING set of commands

I'll post it all here and then we go step by step

DNS is the domain name server
when you put into a browser www.bbc.co.uk
it has to look up an IP address - the internet works on numbers
so that look up is DNS

sometimes a tcp/ip reset will work
try that -

following will be quite a lot of info

first tcp/ip reset

if that does not fix
then Ipconfig /all
and then a ping

Lets try doing a tcp/ip reset and see if that resolves your issue

TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10

For Windows 8 or Windows 10

For windows Vista or Windows 7
In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

If you used Windows PowerShell (Admin)
type CMD.EXE
ReStart (reboot) the machine.

If you receive the message
Please note and post back - if you receive the following message :-
Resetting , failed. - This error will occur with windows 10 , so ignore.
Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
But running TCP/IP reset still can resolve issues , even with the above errors.

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors

Details also here
http://support.microsoft.com/kb/299357
also the link has a Microsoft download Fix it , which will do the above for you

------------------------------------------------------------------------
vv

------------------------------------------------------------------------
ipconfig /all

We would like to see the results from an ipconfig /all - Please post back the results in a reply here.

If you cannot access the internet with this PC

For Windows 8 or Windows 10

For windows version, XP, Vista, W7

In the command prompt window that opens, type the following command:

If using Windows PowerShell (Admin)
type
then

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.


It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

------------------------------------------------------------------------

PING & tracert tests

We would like to see the results from the following Ping Tests - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to save/copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
If you do not have another PC
Do you have a phone connected to the internet - can you photograph the result and post the photo/image in a reply

For Windows 8 or Windows 10

For windows version, XP, Vista, W7

Now
In the command prompt window that opens, copy/paste or type the following command:


It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

no , dont need to be connected to anything

on windows 7

Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

Note: Type only the text in bold and red for the following commands.

• Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

• Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

• Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter

That's what I get

ok,
you need to run as administrator

run command prompt as admin on windows 7
see how here
https://www.isunshare.com/windows-7/run-command-prompt-as-administrator-in-windows-7.html
Method 1: open elevated command prompt from Start menu

1. Click Start button and All Programs.

2. Accessories > and right-click Command Prompt.

3. Run as administrator

yes, there are sites available - BUT be very careful - as a lot of these sites are scams
I dont know of one that i could recommend
I prefer to recommend using a local shop - but it maybe expensive

i'm happy to try and simplify the language here

I'm in UK time zone though

You run the command prompt as admin

so you use

Start
ALL Programs
Command Prompt
right click
run as admin
then say yes to autorise the program to run
then run the three commands I posted

Ok so it is asking to restart the computer got it all to work