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Computer: Brand Name
Age of system:
CPU: Brand, speed
Ram: Type, amount, speed
Operating system: Windows 98, 98SE, ME, XP Home, XP Pro, Other
Do you run Anti-Virus software: Brand Name, version #, date of most recent AV signature file
For Video or Graphic problems
Video Card: Brand Name, type, speed, Chipset, driver version and date
Video settings: resolution, advanced settings
For Internet problems:
Modem: Brand name and date of driver
Type connection: dial-up, cable, sat/DSL, other
Browser: IE, Netscape, version #
For Network problems:
LAN card(s): Brand, # of cards
Router: Brand name, type
# machines on network
Network settings and IP configuration
Please state your specific problem and when it started
Did you change anything, install anything before the problem started?
List any recently installed software
List software running in background ie: anti-virus program, mail programs, backup software.
Any power disruption or incomplete shutdowns
Failed Scandisk/chkdsk or defrag attempts
Use of any “tune-up” utilities, registry utilities, system diagnostics, other third party utility software
Recent downloaded software
Any new programs or files that have recently appeared in your STARTUP menu or msconfig STARTUP listing
This information may be of critical importance in locating and correcting the source of your problem. Please note any additional information or detail about the problem that may be of value in our assessment of the problem.
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