Let's get a description of his computer.
Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.
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Let's see what's installed and running in his computer, and if any obvious issues need to be addressed.
Go here and click the large green "Download" button to download and save HiJackThis 2.0.5 (HijackThis.exe) to your desktop.
After it's been downloaded and saved, close all open windows.
Double-click it and allow its main window to load.
Uncheck "Do not show this window when I start HiJackThis".
Click "Do a system scan and save a log file".
When the scan is finished in 30 - 60 seconds, a log file will appear.
Save that log file.
Return here to your thread, then copy-and-paste the ENTIRE log file here.
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Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.
------------------------------------------------------------
Let's see what's installed and running in his computer, and if any obvious issues need to be addressed.
Go here and click the large green "Download" button to download and save HiJackThis 2.0.5 (HijackThis.exe) to your desktop.
After it's been downloaded and saved, close all open windows.
Double-click it and allow its main window to load.
Uncheck "Do not show this window when I start HiJackThis".
Click "Do a system scan and save a log file".
When the scan is finished in 30 - 60 seconds, a log file will appear.
Save that log file.
Return here to your thread, then copy-and-paste the ENTIRE log file here.
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