[johnc1204]

I'm posting this for a friend who is having trouble accessing web pages. They seem to be
having 2 general problems. One, they can't view any .jpegs on web sites. And most web
pages come up "white". I know this isn't all that much to go on, but any clues you
might have for me to help them would be appreciated.

thanks,

-John

 

[Teck]

Are they timing out? do the pages have an error number?

 

[johnc1204]

No, Neither

 

[Teck]

Go to your brouwser -> Tools -> Options -> Content -> Then have a look at the settings.

 

[johnc1204]

Ok, we are there, what do suggest next?

 

[Teck]

Take a Screen Shot.

 

[johnc1204]

ok, sorry new at screen shots, how?

 

[Teck]

Press the print scrn button -> go to paint -> press control + v -> upload it on www.imageshack.us -> post back with a link here..

 

[johnc1204]

ok, thanks, I 'll see if they can do all that

 

[johnc1204]

they are not able to print the screen, but they tell me that the content adviser is
not enabled

 

[Teck]

are they using IE or FF?

 

[johnc1204]

Ie ...

 

[Teck]

What's the net connection? this might be a router problem too..

 

[johnc1204]

They are direct-connected to a dial-up. at 42.6baud

 

[johnc1204]

42.6K baud

 

[Teck]

Download Firefox, go to the pages that are having the problem and tell us how it goes..

 

[johnc1204]

I had them try that already, they claim it is the same

 

[johnc1204]

they said instead of "red x's" they get "dominoes"

 

[johnc1204]

Maybe they don't have the right .jpeg mapping ? What would be the appropriate program
to open a .jpeg in FF?

 

[Teck]

Firefox default install will open jpeg files.