Just leave it alone. If the attack is ransomware then WD will likely have backups. Give them time to work things out.

 

Thanks for the reply. The thing that gets me is, WD says local access is enabled. However, I can seem to figure out how to make that happen.I want to be able to have my C drive docs be synced to the cloud. Remote access is secondary.
Danny

 

I kinda remember dealing with this issue many moons ago when I got my MyCloud device. I've since replaced it with a real NAS, but I did have it working for some time. I used it primarily as a media server, and it performed that job fairly well.

For some reason, I'm thinking it may have had something to do with SMB, and which version I was using and which were denied. I had to delve back into that when I got rid of the MyCloud and installed the NAS.

 

have you looked at this.Click on My Cloud link below.
You have to my via network address
My Cloud

 

Peter.... Thanks for the reply and help. My conceived problem is multi-fold, I think.
1) everything I see and read from WD support pages all have instructions for the My Cloud Home, which I am not. My unit is a single bay drive named My Cloud.
2) When I try to connect to my unit, I can see in Windows Explorer, it asks for my log in user name and password. I get an error that it is not accessible and I don't have permission.
3) I can login to my dashboard and see my shares and stuff.

I don't know how long WD is going to take to bring the servers back online. They've been off since about April 6-7.
Thanks again
Danny

 

How is my cloud connected .
I assume via a network cable into your modem router.

 

Peter.... The cloud is connection by cable to my network switch, which is connected to my cable router. My PC is connected by WiFi to the network.
Danny

 

Let's try credential manager
Click on start
Type in control panel
Go to Control Panel > Credential Manager > Windows Credentials, and click Add a Windows credential
Type the username and password you use for My Cloud in the following window and click Save.
Restart the computer and test.
Since you can see it in explorer we will assume that SMB is ok.

 

Peter.... This is what I have currently. When I click on the MYCLOUD icon in Explorer I get the credentials pop up with the username and then I type in my password. and the message I don't have access.

 

From my WDCLOUD dashboard, I get the message I've signed out of my account. When I try to sign in, the UPDATING just sits there and never changes.




Danny

 

It appears now that the WD servers are back online. Now if I can connect, problem solved I THINK.
THANKS for the help.
Danny

 

I'm able to access my cloud in explorer, but can't access my WDSync folder. Ideas?
Thanks for the help.
Danny

 

You need to amend your pics
They show your email address

but can't access my WDSync folder.

Any error message?

 

are you using free file sync?

 

Yes I am.
Danny

 

For anyone that finds this, I was having the same issue logging in from my windows PC, the credentials I had set up never worked. I found another forum at some point that said use: User Name: nobody PW: leave the password completely blank This will work.