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Vista Business boot loop after virus removal (using AVG)

1458 Views 7 Replies 3 Participants Last post by  blues_harp28
Hi Everyone,

I am running Windows Vista Business (32 Bit) on my Toshiba laptop (Satellite Pro S300). I use AVG Internet Security for keeping my laptop clean of viruses; recently AVG detected and removed a threat. After doing so my computer no longer boots into Vista, but is instead stuck in some kind of loop, as shown in the video link below -

https://www.dropbox.com/s/35rk2rhu1d7q0ra/Windows-Vista-Boot-Loop.mp4?dl=0

I have been around computers long enough to know that there are a multitude of issues that can go wrong with the booting of Windows. If you have seen this behavior or something VERY similar can you please share your experience?

Kind Regards,

Davo
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Hello, have you already tried the usual compliment of F8 options? (Last known good configuration, boot with basic video, boot in Safe Mode etc?)
Hi CleaverX,

I did manage to boot into Safe Mode (F5) before writing this forum thread. Furthermore using Safe Mode I performed a System Restore (to about a month ago), however the problem remains.

When AVG detected and removed the virus I suspect that it corrupted or otherwise affected (deleted or quarantined) an important file related to Windows booting correctly.

Since receiving your feedback I have used the following 'Advanced Boot Options' (F8) -

  • Last Known Good Configuration (advanced)
  • Disable Driver Signature Enforcement
After each of the options above I have rebooted, and in all cases the same 'load loop' behaviour (as shown in the original video link) has persisted.

Finally I have loaded the Windows Vista installation disk and selected 'Repair your computer'.

The 'System Recovery Options' dialog box does have my Vista install listed under the 'Operating System' column, and I am able to click on 'Next' and proceed to the list of available options. However when I choose the top option 'Startup Repair' there are no issues found (as shown below)!



I am now considering Command Prompt Options, such as 'Fixboot', however I would like some advice before doing so. Can you please offer further suggestions?

Kind Regards,

David
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When AVG detected and removed the virus I suspect that it corrupted or otherwise affected (deleted or quarantined) an important file related to Windows booting correctly.
Hi, check the following suggestion.
How to disable AVG when the operating system cannot be started properly
http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=94159

You will need the Avg rescue DVD
http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=68967
Hello blues_harp28,

Thank you for your advice. I have renamed the indicated files but am now seeing the error message below when attempting to boot into Windows -



If I click on OK the message dialog disappears for a short time, the display behaves similarly to the video that I first posted, and then the dialog above is presented again.

Do you have any other ideas about how to fix this?

Kind Regards,

Davo
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Hi, Avg like most programs links into the system files and if something goes wrong with their files, it affects the whole operating system.
My next move would be to back up all needed data and files and try a repair install.
http://www.vistax64.com/tutorials/88236-repair-install-vista.html
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Fix MBR - Master Boot Record in Vista
http://helpdeskgeek.com/how-to/fix-mbr-xp-vista/
======
How to use Linux live Cd to backup files from a dead Pc

You should be able to save any needed files and data etc by using something similar to this.
IDE/SATA to USB 2.0 Cable Adapter
http://www.novatech.co.uk/products/components/harddrives-external/harddriveenclosures/zht01..html
http://www.geeks.com/details.asp?InvtId=2020
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Hi blues_harp28,

Before I follow your suggestions I thought it wise to post the results of 'bcdedit /enum' -



Is there anything from the above screen photo that might help me to avoid reinstalling Vista?

Thanks

Davo
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It is listing the Windows boot Manager and the C: partition as being present.
Try - fix MBR
http://helpdeskgeek.com/how-to/fix-mbr-xp-vista/
Or
Bootrec /RebuildBCD
Bootrec /FixBoot
From Command Prompt using the DVD
But don't forget to back up all data and needed files before a repair install.
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