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Virus take over

751 Views 2 Replies 2 Participants Last post by  iMacg3
The virus has a screen that you can't minimize or close and all apps are running behind the virus screen. The screen says that the Computer is Blocked and that you have to pay to remove it. The camera on the laptop is showing you live. I tried to open up safe mode but about 1 minute into it the virus closes safe mode down. The laptop do not a CD slot. I usually can get around the virus somehow but the one has me puzzled. Please help.
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I can't download anything off the internet because I can't see because of the virus screen.
Welcome to Tech Support Guy!

I'm iMacg3 and will be helping you.

Please keep the following information in mind before we begin:
  • Do not run any fixes or tools on your system unless I request that you do so.
  • Please read all instructions carefully, and complete them in the order listed.
  • If your computer seems to start working normally, please don't abandon the topic. Just because your computer doesn't seem to have a problem doesn't mean that it isn't infected.
  • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
  • If you have questions about anything during the cleanup, feel free to ask.


What operating system does your computer run? For example, Windows 7, Windows 10, etc.

Do you have a working computer and USB flash drive available?
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