Sounds like something is wrong with a memory module, try running a memory diagnostic to see if any errors appear.
http://www.memtest.org/
http://www.memtest.org/
-
Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)
Very Slow Laptop
Hii guys, I have a Window 7 Home Premium x64 Laptop with me. It has been 2 years already. Since last few weeks it starts to act crazily. I have already factory restore it three times and still the same. Whenever I want to open a programs it takes like a few mins to open it and it always overheats when I use Chrome athough I have already clean the fans and add some addition cooling fan to the laptop.
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have you done diagnostics on your hard drive and memory?
Hi ArthurLiew,
Welcome to Tech Support Guy! :up:
-------------------------------------------------------------------
What's the make and model of the computer we are working on?
-------------------------------------------------------------------
Also, let's see the following.
TSG Information Utility
Task Manager - Resource Usage
What I'd like to see in your next post: :up:
Welcome to Tech Support Guy! :up:
-------------------------------------------------------------------
What's the make and model of the computer we are working on?
-------------------------------------------------------------------
Also, let's see the following.
TSG Information Utility
- Download and save the TSG System Information Utility (SysInfo.exe).
- After it's been downloaded and saved, double-click it to run it.
- Information about your computer will appear.
- Return here to your thread, then copy-and-paste the entire text here.
Task Manager - Resource Usage
- Right-click the Taskbar and choose Start Task Manager.
- Click the Performance tab and let your computer run for a few minutes as you normally would.
- Take a screenshot of this windows and include it in your next reply.
What I'd like to see in your next post: :up:
- Make and model of computer.
- TSG SysInfo log.
- Task Manager Performance tab screenshot.
Hii, I have tried that method and no errors were foundSounds like something is wrong with a memory module, try running a memory diagnostic to see if any errors appear.
http://www.memtest.org/
Yes I have tried thathave you done diagnostics on your hard drive and memory?
Ok will post it soonHi ArthurLiew,
Welcome to Tech Support Guy! :up:
-------------------------------------------------------------------
What's the make and model of the computer we are working on?
-------------------------------------------------------------------
Also, let's see the following.
TSG Information Utility
-------------------------------------------------------------------
- Download and save the TSG System Information Utility (SysInfo.exe).
- After it's been downloaded and saved, double-click it to run it.
- Information about your computer will appear.
- Return here to your thread, then copy-and-paste the entire text here.
Task Manager - Resource Usage
-------------------------------------------------------------------
- Right-click the Taskbar and choose Start Task Manager.
- Click the Performance tab and let your computer run for a few minutes as you normally would.
- Take a screenshot of this windows and include it in your next reply.
What I'd like to see in your next post: :up:
- Make and model of computer.
- TSG SysInfo log.
- Task Manager Performance tab screenshot.
So, Below is all the info you need :Hi ArthurLiew,
Welcome to Tech Support Guy! :up:
-------------------------------------------------------------------
What's the make and model of the computer we are working on?
-------------------------------------------------------------------
Also, let's see the following.
TSG Information Utility
-------------------------------------------------------------------
- Download and save the TSG System Information Utility (SysInfo.exe).
- After it's been downloaded and saved, double-click it to run it.
- Information about your computer will appear.
- Return here to your thread, then copy-and-paste the entire text here.
Task Manager - Resource Usage
-------------------------------------------------------------------
- Right-click the Taskbar and choose Start Task Manager.
- Click the Performance tab and let your computer run for a few minutes as you normally would.
- Take a screenshot of this windows and include it in your next reply.
What I'd like to see in your next post: :up:
- Make and model of computer.
- TSG SysInfo log.
- Task Manager Performance tab screenshot.
Model of My Computer : HP Pavilion dm4 3105tx Beats Edition
TSG System Info : Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8094 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: Total - 77823 MB, Free - 36198 MB;
Motherboard: Hewlett-Packard, 1813
Antivirus: Norton Internet Security, Updated and Enabled
Task Manager Performance Tab :
You have pretty good hardware in that machine -- no reason you should be experiencing this slowness.
I cannot open the link you gave me. Try directly attaching the screenshot to your post.
--------------------------------------------------------------------------------
Also, there is no need to quote all posts you reply to -- it makes the thread unnecessarily long and hard to read.
I cannot open the link you gave me. Try directly attaching the screenshot to your post.
--------------------------------------------------------------------------------
Also, there is no need to quote all posts you reply to -- it makes the thread unnecessarily long and hard to read.
Things look fine there, let's try the following.
==================================
CHKDSK
SFC /Scannow
==================================
CHKDSK
- Press and hold the Windows button + R on your keyboard.
- In the Run box, type CMD and hit Enter.
- In Command Prompt, type CHKDSK /f and hit Enter.
- At the prompt, type Y and hit Enter.
- Reboot the machine.
SFC /Scannow
- Press and hold the Windows button + R on your keyboard.
- In the Run box, type CMD and hit Enter.
- In the Command Prompt, type SFC /SCANNOW and hit Enter.
- Let me know the results of this process in your next post.
Hi, you may have received a corrupt update, either windows (sfc will help here) or more likely our old friend Norton. You can try by disabling Norton and seeing how your computer performs. Let us know how you get on.
There is as I am sure you know nothing wrong with the system file check or the chkdsk
When you reply please just click reply
There is no benefit in quoting back to me my post
Just quote please any particular aspect you wish to mention to me
Jenae raises a very valid point - what may have seemed OK with Norton at first - does not mean it is now- updates to Windows or indeed to Chrome may not sit well with Norton
Many do consider it a very reasonable or indeed good AV however it is known for causing problems and slow performance - especially on 8, but also on 7.
Your first action now is to uninstall Norton - if it is the free edition there is no problem
If it is the paid for edition ensure you have the means to re-install
Use programs and features and then run the uninstall tool
download from here
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
It is vital to run that tool
Then reboot
As protection now install MSE
http://windows.microsoft.com/en-GB/windows/security-essentials-download
http://windows.microsoft.com/en-gb/windows/security-essentials-all-versions
update it and do a quick scan
If it finds anything post the log
If it does not compare performance
When you reply please just click reply
There is no benefit in quoting back to me my post
Just quote please any particular aspect you wish to mention to me
Jenae raises a very valid point - what may have seemed OK with Norton at first - does not mean it is now- updates to Windows or indeed to Chrome may not sit well with Norton
Many do consider it a very reasonable or indeed good AV however it is known for causing problems and slow performance - especially on 8, but also on 7.
Your first action now is to uninstall Norton - if it is the free edition there is no problem
If it is the paid for edition ensure you have the means to re-install
Use programs and features and then run the uninstall tool
download from here
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
It is vital to run that tool
Then reboot
As protection now install MSE
http://windows.microsoft.com/en-GB/windows/security-essentials-download
http://windows.microsoft.com/en-gb/windows/security-essentials-all-versions
update it and do a quick scan
If it finds anything post the log
If it does not compare performance
Please explain a little more - if you try and open Norton after you have uninstalled it from programs and features - obviously it cannot open as it is not there
Please explain at what stage of the process of uninstalling you are
All I have to work with is what you tell me
Please explain at what stage of the process of uninstalling you are
All I have to work with is what you tell me
I haven't uninstall it I was trying to disable it first and see if that causes the problem. But...I was able to fix the slowness, it was just because of the HDD and Graphics. The HDD partition size was wrong and the graphics settings are all in power saving mode....after I have made changes to it was much better and faster but still it is slow in opening programs, etc..I was also able to fix the Chrome problem which always gives me overheats but Chrome is still very slow at loading....
Good you have done well
I wish you the best of luck with it
I wish you the best of luck with it
Any ideas what gives Chrome slowness?
1 - 19 of 19 Posts
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