[wolfworx]

My USB scanner (Artec AS6U) recent refused to work under win2k.

Two years ago, when I switched from Win98 to Win2K I discovered that I needed a new driver to get the scanner to work under the newer O/S.

I found a Win2K driver, installed it and got the scanner working.

Last week I discovered that the O/S refused to recognize my scanner.

I tried rebooting several times, but the problem persisted. So I tried re-installing the driver.

I now get the following message with driver installation:

"The device is not working properly because Windows cannot load the drivers required for this device (code 31)."

I have tried deleting the scanner from device manager and rebooting. Win2K finds the device on reboot, but driver installation continues to result in the above message.

I have tried switching the USB port, but the results were the same.

The scanner still works fine under Win98 -- I switched hard drives back to an old Win98 drive to test this fact, so it is NOT a hardware problem.

I believe that, perhaps there is a corrupted driver file that Win2K persists in using -- I got a fresh driver to try, but still, no luck.

Is there anything else that could be clobbering the driver installation? I am about ready to junk a perfectly good scanner for one that will work under Win2K and WinXP.

 

[dai]

try deleteing the scanner
reboot in safe mode and install the drivers
thenreboot normally and let it install the scanner

 

[wolfworx]

Thanks for the suggestion. I tried it. Unfortunately Win2K still does not like my scanner and will not install a good driver. BTW what is a "code 31"?

 

[dai]

are you getting the drivers from here and following the directions above the d/l box

http://www.artecusa.com/usb-scanner-driver.html

 

[wolfworx]

Thanks for the suggestion, but I've been there. Unfortunately, http://www.artecusa.com/usb-scanner-driver.html does not list my Artec model AS6U so I could find no drivers there. I found my driver at driverguide.com. It did work when I installed it a couple of years ago. This is a recent problem. Something seems to be keeping the driver from being reloaded. At present I can only run my scanner under Win98. Bummer!

 

[dai]

try 1236usb from that site

 

[wolfworx]

Thanks for the suggestion... but, no help.
The file this driver downloads is "U2kxp_v292.exe". It runs without error and reports successful installation but it does not appear to have any effect on my scanner whatsoever. I tried it with many variations of uninstall, reboot, install etc. Alas, no luck. I'm still getting a code 31, whatever that is.

Anyway, I appreciate your help in this frustrating matter.

 

[dai]

code 31 i think is cannot load drivers
i had to get another scanner when i went to xp because of the same problem
try contacting artec support for a driver recommendation