Tech Support Guy System Info Utility version 126.96.36.199
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics, AMD64 Family 22 Model 48 Stepping 1
Processor Count: 4
RAM: 7113 Mb
Graphics Card: AMD Radeon(TM) R4 Graphics, 1024 Mb
Hard Drives: C: 698 GB (282 GB Free);
Motherboard: HP, 80CB
Antivirus: Windows Defender, Enabled and Updated
Problem in a nutshell:
When I install any version of the driver for my APU, my mouse lags.
I ran the drag-and-drop test in the HP Hardware Diagnostics Tool.
The mouse would drop what it was holding if I dragged something at a normal or quick speed.
The mouse did not drop what it was dragging if I moved it very slowly.
I've seen another guy post the same issue with the title, "Constant Mouse Lag" - however the thread is locked and yet unresolved. The response which was given was to check to see if it still lags with a USB mouse instead of the touchpad - which is a single step in the diagnostic process.
The question of whether it's just the USB mouse or the touchpad was one of the first things I ruled out - so, it's not that. The problem still remains.
I have narrowed it down to the problem being the device driver it's self not working properly on my specific machine or model.
In every article I see regarding Mouse Lag and AMD Graphics Drivers - it is a known issue, but only typically when you're running two monitors. There are a few solutions, but they don't apply to my situation because I am only running one monitor - the monitor which comes with my laptop.
When I uninstall the graphics driver, my mouse (both USB wired mouse and Touchpad) stop lagging - however when I uninstall the driver, my games (World of Warplanes; World of Warships, and other warfare simulators) run slow and make my laptop run hot.
Is there any way to figure out what's wrong? I'm stumped and I can't think of a solution.
I'm using this machine:
HP 15 AF139CA - A6 6310