Hello and welcome to TSG!!

Please furnish the exact power supply make and model #. That is critical information.

 

Sure thing! Edited the original and added it.

 

Motherboard: MSI MPG B550 Gaming Carbon WiFi
CPU: AMD Ryzen 9 5900X
SSD: Samsung 980 PRO 2TB
GPU: MSI 4070 Ti
RAM: 2x 16gb Corsair Vengeance RGB RT 3600MHz
OS: Windows 11 Stable
Power Supply: Corsair RM750x

Please send as a separate post not an edit, to your previous post

Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe)

I am unsure as to what you mean by Windows 11 Stable
there is no such officially titled version of 11

Please clarify as to if this was an upgrade from 10
or an install from some unofficial source

 

Please send as a separate post not an edit, to your previous post

Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe)

I am unsure as to what you mean by Windows 11 Stable
there is no such officially titled version of 11

Please clarify as to if this was an upgrade from 10
or an install from some unofficial source

tsginfo gave this report about my system's hardware:

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 11 Home, 64 bit, Build 22631, Installed 20230227184158.000000-300
Processor: AMD Ryzen 9 5900X 12-Core Processor, AMD64 Family 25 Model 33 Stepping 0, CPU Count: 24
Total Physical RAM: 32 GB
Graphics Card: NVIDIA GeForce RTX 4070 Ti
Hard Drives: C: 1862 GB (74 GB Free);
Motherboard: Micro-Star International Co., Ltd. MPG B550 GAMING CARBON WIFI (MS-7C90), ver 1.0, s/n 07C9011_L31E514857
System: American Megatrends International, LLC., ver ALASKA - 1072009, s/n To be filled by O.E.M.
Antivirus: Windows Defender, Enabled and Updated

Again, my power supply is a: Corsair RM750x
What I meant by "Windows 11 Stable" was that it was the most recent version of Windows 11 on the Stable branch, as I know Insider builds can cause issues a lot of the time. Sorry for the confusion. Windows 11 was installed fresh on this computer when I built it and then completely reinstalled with a clear wipe of my entire hard drive in about January of this year. I used a Windows 11 installation media that I created using the tool from Microsoft's website, so it was from an official source.

 

1.

C: 1862 GB (74 GB Free);

You are just about OK there but on the edge of being too close to any acceptable lower limit
In reality you should aim for 10% minimum

2. I am not suggesting that is the cause of the problem with the usb and the rgb but you should certainly examine what is available to more or less double free space

3. Re lighting defect are you using the 5v or 12v RGB strips

4. What is connected usb please and to which ports

5.

My bios are fully updated to the latest version that was released this month

which please I do not see one released this month

6.I presume you have the update to LED firmware if it applies
Update LED firmware to improve RGB light performance Note1 : Remember to remove all the ARGB cables that connect to JARGB_V2 connectors of the motherboard. Note2 : Remember to unplug power cord and turn off power supply for 3~5 minutes after completing the led firmware update. Then plug them back and turn on the system.

 

1.
You are just about OK there but on the edge of being too close to any acceptable lower limit
In reality you should aim for 10% minimum

2. I am not suggesting that is the cause of the problem with the usb and the rgb but you should certainly examine what is available to more or less double free space

3. Re lighting defect are you using the 5v or 12v RGB strips

4. What is connected usb please and to which ports

5.

which please I do not see one released this month

6.I presume you have the update to LED firmware if it applies
Update LED firmware to improve RGB light performance Note1 : Remember to remove all the ARGB cables that connect to JARGB_V2 connectors of the motherboard. Note2 : Remember to unplug power cord and turn off power supply for 3~5 minutes after completing the led firmware update. Then plug them back and turn on the system.

I've been meaning to clean out my drive for a while but haven't had the time to do so yet, will do! I'm only using 1 5v RGB strip. It isn't plugged into any of the RGB headers on my motherboard, it's plugged into a Corsair Commander Core XT's external lighting port. In fact, nothing is plugged into any of my RGB headers. The rest of my lighting is just my RAM, IO Shield, and fans, which don't need an RGB header to be controlled. My keyboard (Keychron Q6), my mouse (Razer Basalisk V3), and my mic (HyperX Quadcast S) are plugged into ports 1, 5, and 6 respectively which are all USB 2.0. My Corsair Nexus (temperature sensor monitor) and camera (Razer Kiyo) are plugged into ports 3 and 4, which are usb 3.2 Gen 1 ports. My internal USBs could possibly be the problem, as I had to order a NZXT USB hub to fit all of them inside. I was told that if it ran on SATA power then it would be fine, but this may not be the case. I have my AIO, Lian Li hub, Corsair Commander Core XT, and Corsair Lighting Node Core all plugged into it. Sorry about the BIOS thing, it was actually released in October. I simply forgot that it was that long ago since I updated. It's still the latest BIOS for my motherboard. As I was testing what peripherals were plugged into what ports, unplugging my mic seemed to force the problem to happen, turning off all my peripherals for around 10 seconds. I suspect that this may be something to do with my motherboard just not being able to handle this many USB devices plugged in at once, especially when under load.

 

1. When you reply please type in box that appears below the last post, not by clicking reply on my post which as you can see, quotes back all I have posted.

2. Your last post is, perhaps you will agree, just a wall of text and very hard on the eyes to read.
Please consider paragraphs, or points layout as this post

3.

My internal USBs could possibly be the problem, as I had to order a NZXT USB hub to fit all of them inside. I was told that if it ran on SATA power then it would be fine, but this may not be the case. I have my AIO, Lian Li hub, Corsair Commander Core XT, and Corsair Lighting Node Core all plugged into it.

I consider this to be the number one suspect

4. I do not have the knowledge of these internal hubs to assist, but I have read that

, and Corsair Lighting Node Core all plugged into it.

some people have found problems when it was connected to the hub

5. Also you would have to calculate but please bear this in mind
Because the Internal USB Hub must connect to an available USB 2.0 header on your motherboard, it will be limited by the total bandwidth of the port it is connected to. Based on the USB 2.0 spec, this means that the Internal USB Hub will be limited to a total bandwidth of 480 Mbps (Megabits/second) for the entire hub.

 

Sorry for the formatting and misuse of the website, I'm not very used to speaking to people over a forum.

I'm not familiar with how to determine how much bandwidth a port is currently using or how much each individual USB device requires. Is there a way for me to check? Apologies for my general lack of knowledge in this sphere, I'm more of a networking person myself.

 

Sorry for the formatting and misuse of the website, I'm not very used to speaking to people over a forum

no need for the apology
Just makes it so much easier than everything being quoted back

Re the bandwidth

I have my AIO, Lian Li hub, Corsair Commander Core XT, and Corsair Lighting Node Core all plugged into it.

I have to offer you an apology - I copied that from the NZXT site and missed the link of my post
Internal USB HUB (Gen 3) | PC Component | Gaming PCs | NZXT

I found it here
NZXT Internal USB Hub FAQ – NZXT Support Center

I did not realise it was so difficult to calculate bandwidth -

That said I am reasonably convinced that the devices connected to the hub are overloading the USB internal header to which it is connected
Connect the USB connection cable to the motherboard connector on the hub (first one below the LED indicator) and connect the other end to the motherboard’s USB 2.0 header. Make sure the USB connector is securely connected

Is the simple test not simply to disconnect the corsair lighting core
I realise you cannot disconnect the AIO
What is Lian Li Hub for please - is that another fan lighting controller
I cannot ID the device from merely Lian Li Hub

 

As macboatmaster asked

I cannot ID the device from merely Lian Li Hub

What model do you have

 

What is Lian Li Hub for please - is that another fan lighting controller

All it does is control the lighting for my RGB motherboard power cable and GPU power cable.

Is the simple test not simply to disconnect the corsair lighting core

I have now moved the Corsair Commander Core XT off from the USB hub and onto the other internal USB 2.0 header on my motherboard. I'll see if the problem persists, but it's relatively difficult to test as the problem can show up from anywhere as common as 5 times in an hour or not at all in an entire week.

 

Cheers
I will wait to hear from you

You may wish to ask
NZXT via their support
NZXT Internal USB Hub FAQ – NZXT Support Center
Have more questions? Submit a request

if that hub will support the devices you have connected.
They would of course require a link or at least a model number for each actual device rather than merely for example
Lian Li Hub

of which there are at least three different models

 

I tried moving one of the USBs off to the other motherboard port instead of the hub and the problem changed somewhat. Now my keyboard and mouse don't stop reading inputs when the problem happens. Clearly, the problem has been correctly identified.

Next I'll try moving another USB off of the hub to see what happens. Hopefully the problem resolves itself completely!

 

Cheers.
There is one other thought that comes to mind
Does the hub have its own SATA power from the PSU or is it split from another power cable

 

Does the hub have its own SATA power from the PSU or is it split from another power cable

It does in fact have its own SATA power.

 

After moving all USB cables to an even load on both ports, the problem still persists. Although, it's acting a bit differently now, only disabling USB 2.0 ports instead of all USB devices.

 

I am sorry I do not know the answer
I wish you the best of luck with it

 

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This is the model I bought from their online store.

 

Does not help me to help you.
To be honest if @Macboatmaster cannot help then I will not have much of a chance either.
I will tag @crjdriver and see if he has any ideas.

 

The problem has now evolved to the point of disconnecting my bluetooth card permanently until I restart my computer. The only thing I've changed is moving 2 of the USB devices to a different internal port. Both Corsair hubs (Commander Core XT and Lighting Node).

Sorry that this problem is such a bother. I've been dealing with it for a while and it's driving me crazy. I wanted to see if it was even a fixable issue before I just went nuclear and bought a new board.

 

Sorry that this problem is such a bother. I've been dealing with it for a while and it's driving me crazy. I wanted to see if it was even a fixable issue before I just went nuclear and bought a new board.

Nothing to be sorry about.
We feel sorry also that we could not get you fixed.
Sometimes it can be just down to being present and seeing things physically that makes the difference.
Let's see if crjdriver responds.

 

I decided to try unplugging all of my internal USBs and now the problem no longer occurs. Obviously, I can't just go on without any internal USBs plugged in, but at least this confirms that the issue is in fact what I thought it was.

I've ordered a new board and am going to try plugging everything back in and evenly distributing the load as best I can. If the problem keeps happening, I was thinking of getting a PCIe internal USB 3.2 card and then getting a converter to USB 2.0 and using the internal USB 2.0 hub previously mentioned on that. Does that sound like a better idea?

 

plug back in one at a time and test

 

Before you take the plunge, if it is not too late, with the new board
I would recommend you calculate OR perhaps better to speak to Corsair as to the PSU
I know it is a 750 and should cope with the MSI 4070Ti
However if you calculate your load with all the other spec I have a slight suspicion that it may be the PSU

Best PSU for RTX 4070 | CORSAIR:EXPLORER

However, as suggested with our recommendation for small form factor builds, a higher wattage power supply with 850W, 1000W, or higher is recommended if the card will be paired with a high-end processor such as a Ryzen 9 or Intel Core i9, additional considerations may also need to be made if the build is to be equipped with multiple RGB fans and other accessories.

If the error, and I cannot now remember, for certain occurs ONLY

but this absolutely ruins any sort of high-stakes gaming session I have. I'm trying to enjoy my computer for the reason I built it, but this is really starting to peeve me

or to simplify the question - when the system is under load I do indeed suspect the PSU

I have tried to calculate for you, but it is as I am sure you can imagine a little difficult.
I am not suggesting you go down the route of a higher spec PSU as well as the new board, but I think the PSU, rather than the board is a matter for consideration.

Good luck with it

 

However if you calculate your load with all the other spec I have a slight suspicion that it may be the PSU

I've just gone and checked again on my load with multiple different PSU calculators and made sure to include all of my installed equipment. I'm definitely fine on that front, more than 100 watts higher than any of the recommended PSUs.

I've been researching this problem for a few years now trying to figure it out on my own and have seen many people with this problem that say it's a problem with MSI boards they've experienced with multiple different boards. Hopefully they're right. If not, I can always get a refund for the new board.

 

Cheers
I really do hope you can get it sorted
Please be kind enough to let us know if the new board does solve it.
During all the time you have tried to solve the problem, did you ever seek advice from the usb hub manufacturers, as I suggested.
OR indeed from MSI

Best wishes
Macboatmaster

 

During all the time you have tried to solve the problem, did you ever seek advice from the usb hub manufacturers, as I suggested.
OR indeed from MSI

I never contacted NZXT about the problem, as it's been happening since before I ever bought the hub. I simply haven't contacted MSI about it.

The new board is supposed to get here on the 22nd. I should know by the end of the day if the problem was fixed by it, so I'll definitely post about it around sometime then!

 

I never contacted NZXT about the problem, as it's been happening since before I ever bought the hub.

Cheers
I did not realise that the problem occurred before the hub,. as I thought from the comment pasted below that the hub was used from the beginning

My internal USBs could possibly be the problem, as I had to order a NZXT USB hub to fit all of them inside. I was told that if it ran on SATA power then it would be fine, but this may not be the case. I have my AIO, Lian Li hub, Corsair Commander Core XT, and Corsair Lighting Node Core all plugged into it

As I said good luck with it

 

I've received the new board and took an entire day to set it up. The problem appears to be resolved now.

I suppose this is just a lesson learnt about MSI. Thank you for all your help, everyone!

 

Cheers
Pleased it appears that you have solved it with the board
Sorry that I could not solve it with the MSI board - if indeed it was solvable on that board

Best wishes

 

Thanks for posting the result.

 

How to mark a thread solved.

Above your first post in this thread, but below the black bar, on the right-hand side, you will see a "kebab" menu (three vertical dots). Click that and select Edit Thread. You will see a drop down in front of the thread title that says "Prefix". Drop that and "Solved" should be one of your options.

Real simple, huh? Who needs a dedicated button that does this in a single mouse click? ;-)