Update, virus scan came back clean
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USB 3.0 ports failing
I'm not sure if this question should go here or in the Windows 10 forum, so please tell me if I should post it elsewhere.
For the past two days, I've had issues with my USB ports not functioning. They work for a few minutes on startup (only with fast startup disable) but turn off soon after. In device manager, I see a code 43 issue on either a USB Root Hub or an AMD USB 3.1 eXtensible Host Controller. The control panel says I have a driver issue, but troubleshooting can't find the problem. When I try to reinstall the drivers, the issue moves from one to the other. I've disabled the option for the computer to turn them off to save power, and my task manager is showing normal power/cpu/memory usage. I'm currently running a virus scan, but I don't think that's the cause of the issue. I'll post the results when it's done. USB ports that are disabled are the ones I used for my Steelseries Arctis 7 wireless headphones, A webcam, and a micro-usb cord connected to a DS4 controller. I've had an issue for a while that might be connected, where every couple of minutes my audio cuts out, and I get the sound for individual applications at different times. Some applications I would never get sound for until restarting. These cuts would occasionally result in momentary freezes that I believe were in the applications themselves and not my display. I thought the cause was Wallpaper Engine, as the issues appeared at the same time as I switched to a new wallpaper with web integration, which used huge amounts of power and CPU, but after changing the wallpaper and closing out of Wallpaper Engine the issue was gone for only 30 or so minutes before reappearing. My computer has an RTX 3060 GPU, a Ryzen 5 1600 CPU, and an AX370 Gaming motherboard. The list of USB devices in Device Manager is as follows.
AMD USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
AMD USB 3.1 eXtensible Host Controller - 1.10 (Microsoft) (This one has the code 43)
ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
USB Composite Device
USB Composite Device
USB Composite Device
USB Root Hub (USB 3.0) (This one has the code 43, although I'm not sure if it's a single one specifically)
USB Root Hub (USB 3.0)
USB Root Hub (USB 3.0)
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The devices I have plugged into USB ports are
Micro-USB cord with DS4 (Not working)
Steelseries Arctis 7 Wireless (Not working)
Webcam (Not working)
WiFi adapter (Working)
Corsair K55 (Working)
Razer DeathAdder V2 (Working)
Blue Snowball (Working)
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DESKTOP-FE7CP3F's status is "Driver error/Needs troubleshooting" But my drivers are up to date and reinstalling them only moves the error from the USB Root Hub to the eXtensible Host Controller, and vice versa. Troubleshooting cannot find anything.
Here is my TSG SysInfo
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20210319060943.000000-300
Processor: AMD Ryzen 5 1600 Six-Core Processor, AMD64 Family 23 Model 1 Stepping 1, CPU Count: 12
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce RTX 3060
Hard Drives: C: 231 GB (18 GB Free); D: 1862 GB (921 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. AX370-Gaming-CF, ver Default string, s/n Default string
System: American Megatrends Inc., ver ALASKA - 1072009, s/n Default string
Antivirus: Windows Defender, Disabled
What should I do?
For the past two days, I've had issues with my USB ports not functioning. They work for a few minutes on startup (only with fast startup disable) but turn off soon after. In device manager, I see a code 43 issue on either a USB Root Hub or an AMD USB 3.1 eXtensible Host Controller. The control panel says I have a driver issue, but troubleshooting can't find the problem. When I try to reinstall the drivers, the issue moves from one to the other. I've disabled the option for the computer to turn them off to save power, and my task manager is showing normal power/cpu/memory usage. I'm currently running a virus scan, but I don't think that's the cause of the issue. I'll post the results when it's done. USB ports that are disabled are the ones I used for my Steelseries Arctis 7 wireless headphones, A webcam, and a micro-usb cord connected to a DS4 controller. I've had an issue for a while that might be connected, where every couple of minutes my audio cuts out, and I get the sound for individual applications at different times. Some applications I would never get sound for until restarting. These cuts would occasionally result in momentary freezes that I believe were in the applications themselves and not my display. I thought the cause was Wallpaper Engine, as the issues appeared at the same time as I switched to a new wallpaper with web integration, which used huge amounts of power and CPU, but after changing the wallpaper and closing out of Wallpaper Engine the issue was gone for only 30 or so minutes before reappearing. My computer has an RTX 3060 GPU, a Ryzen 5 1600 CPU, and an AX370 Gaming motherboard. The list of USB devices in Device Manager is as follows.
AMD USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
AMD USB 3.1 eXtensible Host Controller - 1.10 (Microsoft) (This one has the code 43)
ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
USB Composite Device
USB Composite Device
USB Composite Device
USB Root Hub (USB 3.0) (This one has the code 43, although I'm not sure if it's a single one specifically)
USB Root Hub (USB 3.0)
USB Root Hub (USB 3.0)
The devices I have plugged into USB ports are
Micro-USB cord with DS4 (Not working)
Steelseries Arctis 7 Wireless (Not working)
Webcam (Not working)
WiFi adapter (Working)
Corsair K55 (Working)
Razer DeathAdder V2 (Working)
Blue Snowball (Working)
DESKTOP-FE7CP3F's status is "Driver error/Needs troubleshooting" But my drivers are up to date and reinstalling them only moves the error from the USB Root Hub to the eXtensible Host Controller, and vice versa. Troubleshooting cannot find anything.
Here is my TSG SysInfo
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20210319060943.000000-300
Processor: AMD Ryzen 5 1600 Six-Core Processor, AMD64 Family 23 Model 1 Stepping 1, CPU Count: 12
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce RTX 3060
Hard Drives: C: 231 GB (18 GB Free); D: 1862 GB (921 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. AX370-Gaming-CF, ver Default string, s/n Default string
System: American Megatrends Inc., ver ALASKA - 1072009, s/n Default string
Antivirus: Windows Defender, Disabled
What should I do?
