I recently bought a new Asus laptop. I got it for a cheaper price since they were stopping selling it. Included in the price was installation and setup of the laptop, with Windows 10.
I cannot remember what might have caused problems, but I got stuck into the Asus loading screen.
I reset the computer, which made it go to Windows 8.1. I do not recall them giving me a windows 10 installation disk, which is why I googled up that I can still download and install windows 10 even now, from my 8.1 system.
After the installation everything else seemed perfectly fine, but none of my USB ports were working (error code 39, yellow triangles). I tried a lot of things that were adviced online, including uninstalling the three things under 'USB', using windows troubleshooting, rebooting.
There were only three of them when I was running Windows 10. Two of them were identically (I believe) as you see underlined in red in the picture (8.1 version I just reinstalled). The last one underlined with purple had a slightly different name I recall (1 instead of 0100), when my USB ports were not working.
I reset to factory settings once again and my USB ports were working again, and I noticed that in this 8.1 version there were a lot more things under 'USB' category.
I was wondering if there is a way to install Windows 10 without making my USB ports obsolete again.
P.s apologies for the imprecise explanations. I can provide more information as per request if it can help solve this issue. Thank you in advance.
P.s.s When I tapped 'f9' in the startup to go to reset the PC, my usb port was working. I know this because my usb-wireless mouse could be used to navigate the screen that comes