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Discussion Starter · #1 ·
okay I've been to a slightly related thread this morning because, in connection to investigating my problem, I found aseye.exe running under my mom's side of our new computer running WinXP and I googled it to find out what it was, and then when I did I deleted it BUT it didn't solve my problem.

Here is what I think the beginning is...I'm not sure when the problem started but I have a slight idea when. I do not even know how...but I do know that late last Wednesday night, when I got home from classes at college, I came in the room to switch to my side to check my Juno. I leave my Juno up and running all the time. I switch over to my side only to be rudely confronted with the box saying that Juno confronted an error with the space to provide a description of what was happening or thought to be happening when the error came up. Of course I didn't know and all I wanted was my mail so I just ended that and tried to bring up Juno but I got another error saying something was wrong in a certain hex address and wouldn't even start Juno. Went to Add/Remove, saw a few programs that had icons different than what they normally did...including Juno. Removed a program called "Sonic: My DVD..." (came with the computer) and then tried doing Juno a few times after backing up my mail but couldn't do it so I just went through Win Explorer and did it myself and reinstalled Juno and my mail.

So now here's the problem: last night I discovered that I really did wipe out that Sonic DVD program and then when I went to the Recycling Bin to recover it, it wouldn't come up. It's kinda connected to Norton Antivirus and even says "Norton Protected Recycle Bin." We have it set by default "Double clicking item opens all protected files" and it hasn't changed....normally when it is opened it opens as something clearly marking it as connected to Norton and lists all protected (and atm removed) files. Not only that, but when I bring up NAV, and try to do certain parts of it like the Disk Doctor, Windows Doctor, and the Unerase Wizard, it wouldn't operate properly.

When I go to the command prompt and type even plain Jane CHKDSK, I get a message saying "CHKDSK.EXE - Bad Image. The application or DLL c:\windows\system32\UNTFS.dll is not a valid Windows image. Please check this against your installation diskette."

I have a friend that told me last night that if I have the Windows installation disk that Dell gave me, that I should pop it in and it would overwrite the existing OS and add what is missing or something like that and correct the problem...what do you recommend, do I have anything to lose by popping in that disk?

I don't like things not working like this, and I'm sure my mom that I live with is a little worse than I am. I'm trying to fix this on my own before I tell her b/c I do know she'd go a little bit off and possibly do something to make things worse either before, during or after calling Dell..

Anyway time is short for me and I need to go. Thanks in Advance.
 

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Discussion Starter · #2 ·
Okay this morning I had an idea in church that I took care of minutes before when I got back. There are two copies of UNTFS.dll on my Dell dimension computer. The error message I've been getting points to the one in C:\WINDOWS\System32 directory and the other one that comes up in the search window points to C:\I386.

So I tried the following: copy the one from C:\WINDOWS\System32 to a floppy (or in most cases these days, a CD-R/RW) and delete that copy from the HD...then copy the one from C:\I386 over leaving the copy in C:\WINDOWS\System32 while still having the original of the copy in C:\I386.

I didn't get to manually do the last part since once I deleted the one that I copied to external storage, the system somehow pulled a "last good copy" of UNTFS.dll from somewhere, probably from C:\I386 and put it where it's supposed to be...I then tried Norton Windows Disk Doc and it worked normally, went to command prompt window and CHKDSK worked properly. Had it fix errors, rebooted, and CHKDSK worked properly that way too...

BUT I still have problems, NAV Live Updater still doesn't work, Unerase Wizard still doesn't come up, fast and safe cleanup pops up a command prompt window with the curser bouncing all over the place...

...and now every time that this computer is put through a reboot, it pops up a message that now says the same thing that it did with UNTFS.dll only it's with nview.dll

So what's up? Do I reinstall Norton AntiVirus? Would we (actually my mom but I include myself too) have to resubscribe though our subscription expires this coming August? What do I do to get all the Norton Stuff back?
 

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Discussion Starter · #3 ·
Oh btw, I still can't get the Norton Protected Recycling Bin up the way it's been coming up since the computer was installed by the Dell tech.....
 

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Hiya and welcome

I've merged both threads together, as they're mostly related, and changed the title :)

Go to http://www.spychecker.com/program/hijackthis.html , and download 'Hijack This!'.
Unzip, doubleclick HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log somewhere, and please copy & paste its contents to the forum.

It will possibly show other issues deserving our attention, but most of what it lists will be harmless or even required, so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.

Regards

eddie
 
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