[cwilmot]

I recently installed MS Outlook as my primary email account. However, when I bring up a message and then click out of it to read another I find, to my dismay,that it has been deleted. Is there a setting that I can change to correct this problem?

 

[Polly1016]

Check under TOOLS > OPTIONS > MAINTENANCE and make sure that your messages aren't being deleted sooner than you would like them to be. Review all of the rules for deletion and make sure you put a check mark next to one that suits your needs.

 

[EAFiedler]

Hi cwilmot

The message is being moved to the Deleted Items folder? Or, it is no longer being shown?

If it is the latter, your Current View settings may be set to show: Unread Messages in this Folder

Depending on the version of Outlook installed, View > Arrange by > Current View > Messages
should show all messages read and unread.

If the message is indeed being moved to the Deleted Items folder, check in Tools > Rules and Alerts
Check each rule to see if any are setup to delete message after it has been read.

Let us know what you find.

 

[cwilmot]

Thanks, Guys, Polly1016 & EAFiedler. I've been away so am late in responding to you both. It's interesting that in accessing MS Outlook this AM it seems to be working OK with no involuntary deletions thusfar. I'm wondering if I was experiencing a temporary glitch in my computer? As for the version of MS Outlook which I'm using, it is: 2000 - Sp 3 (9.0.0.6627). Is there a later version which I can download for FREE?

 

[Pyrosx1]

turn on automatic updates or go to the microsoft update page, thats where you'll get the free office (outlook included) updates.