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Unable to use ethernet

485 Views 4 Replies 4 Participants Last post by  plodr
Hello! I recently got a used gaming pc and I'm having an issue using ethernet. I have a wifi extender in my room that has an ethernet port, I need this extender because the wifi router is too far from my room to connect via ethernet and gives a poor wireless connection in general due to its distance. I'm using windows 10 pro and theres no option for ethernet in settings. In the device manager app, theres a yellow triangle next to, "Intel(R) Ethernet Connection I217-LM" and the device status reads, "
This device cannot start. (Code 10) {Operation Failed} The requested operation was unsuccessful." I already updated the drivers, it even says that I have the best driver for the device already installed and it doesnt show any updates. I tried uninstalling the device in device manager, and I tried two different ethernet cables (CAT6 and CAT8), but nothing changed.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19044, Installed 20220617015342.000000-240
Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz, Intel64 Family 6 Model 60 Stepping 3, CPU Count: 4
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1650 SUPER
Hard Drives: C: 465 GB (354 GB Free); D: 931 GB (930 GB Free);
Motherboard: EVGA INTERNATIONAL CO.,LTD 111-HR-E973, ver 1.0, s/n To be filled by O.E.M.
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To be filled by O.E.M.
Antivirus: Windows Defender, Enabled and Updated

Any help is much appreciated:)
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Try to install the latest Windows 10 ethernet driver (from the PC or motherboard manufacturer's site).

it even says that I have the best driver for the device already installed
The "it" should be you. Do not believe or trust Windows or driver apps.
Another option, on the off chance that the ethernet port/card is broken, is to install a new NIC and use that instead.

What is the brand and model of PC so we can determine what slots are available.
What is the model number of that extender?

I wonder if the Ethernet port you see on the extender is not to connect the extender via Ethernet to the network?
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