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Discussion Starter · #1 ·
I Can Get On The Web If I Use Internet Explorer. If I Am Signed On To My Aol Account, I Cannot Get On The Web. I Keep Getting A Message Saying The Navigation Is Cancelled. What Is The Problem? Obviously, We Are Connected To The Web Since I Can Access It Through Internet Explorer. I Can Instant Message And Send/receive Emails Through Aol. The Only Thing I Can't Do Is Get On To The Web. :( Please Help Me!!

Retired Moderator
84,301 Posts
Hi and welcome :)

These are the suggestions AOL has for that particular error:

Run an AOL One-Click Fix
The One-click Fix clears the Microsoft Internet Explorer cache and replaces the AOL® Adapter to provide you with a better connection to the Internet.

To run an AOL One-click fix:
1. On the Windows taskbar next to the clock, click the AOL® icon, then click One-click Fixes.
2. In the Connectivity section, next to Clear IE Cache and Replace AOL Adapter, click the Fix It For Me button.
3. Click the Continue button.
4. Click the Restart button.

Restart Your Computer
Restarting your computer will reset the memory and other resources your computer uses to run programs.

To restart your computer:
1. Shut down your computer:

If using Windows 2000 or XP Professional, click the Start button, then click Shut Down. Select Shut Down in the drop-down menu, then click the OK button.
If using Windows XP Home Edition, click the Start button, then click the Turn Off Computer button. Select Turn Off, then click the OK button.
2. Wait 30 seconds.
3. Turn on your computer.

Repair Microsoft Internet Explorer
There is a repair utility for the Internet Explorer (IE) on your computer that can repair or replace damaged IE files.

Note: This utility is not available if you are running Windows XP.

To repair Internet Explorer:
1. Sign off and close out of the AOL® software, if needed.
2. Click the Start button, select Settings, then click Control Panel.
3. Double-click the Add/Remove Programs icon.
4. Click Microsoft Internet Explorer 6 to highlight it.
5. Click the Change/Remove button.
6. Choose the Repair Internet Explorer option by clicking it.
7. Click the OK button.
8. Click the Yes button.
9. Click the OK button to restart your computer.

Close Other Programs
Sometimes other programs or processes may interfere with the AOL software and cause this issue. Try shutting down all running programs in the task list (including antivirus and firewall software), then try reconnecting to the AOL® service. This process is very repetitive. Do not restart the computer during the process or else you will need to start over once the computer restarts.

To close other programs using Windows XP or Windows 2000:
1. Right-click a blank or empty part of the Windows taskbar, then click Task Manager.
2. Click the Applications tab.
3. Click a program to select it, then click the End Task button.
4. If prompted, click the End Now button.
5. Click the Processes tab.
6. Click Image Name to sort the processes alphabetically.
7. Click a process other than the required processes listed below to select it, then click the End Process button.

Note: If you are unsure what applications are required by your computer, please contact your computer manufacturer.

Required Processes (do not end):

8. If prompted by a Task Manager Warning message, click the Yes button.
9. Repeat steps 7 and 8 until all non-required processes are closed, then click the Cancel button.
10. Start the AOL software as you normally would, then sign on to the AOL service to see if it is working properly.

To close other programs using Windows Me or Windows 98:
1. On the keyboard, press and hold the Ctrl and Alt keys, and tap the Delete key once.

Note: Holding the Ctrl and Alt keys, then tapping the Delete key two times consecutively will restart your computer. Any programs which have been turned off will restart when the system comes back up.

2. Click a program other than the required programs listed below to select it, then click the End Task button.

Required Programs (Do not end):

3. If prompted by a Close Program message, click the End Task button.
4. Repeat steps 1 through 3 until all non-required programs are closed, then click the Cancel button to return to the desktop.
5. Start the AOL software as you normally would, then sign on to the AOL service to see if it is working properly.

2,960 Posts
Alternatively, just drop AOL... they're too expensive anyway.... And you can actually keep your AOL email address...

Gone but never forgotten
6,781 Posts
Yes, drop AOL. It is only a "front" for IE anyway. Look in the 'phone book yellow pages for locally available Internet Service Providers (ISPs). There support is apt to be much better than AOL, and the cost considerably lower. I am using one that is available for less than $10 a month, with an "accelerator" available for $3 additional. Support is excellent via e-mail or an 800 tel #.

You should seriously consider downloading a browser like "Firefox" or "Opera" and use it instead of IE, except when you need to make connection with Microsoft. However, I use "SeaMonkey," which is an updated version of the old "Mozilla Suite." Really a neat package of browser, mail and HTML composer.


2 Posts
Apparently, the one click fixes are not supported by windows vista...

I have the same issue with AOL, but can click on IE and surf the web. The problem started overnight and I can't seem to figure out why it redirects any search in aol to and then cancels navigation. This happens even with the AOL home page!!!

I don't get this one. Any help?
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